Win 10 Laptop unable to see other computers

One of my win10 laptops can connect to the internet but cannot see other devices in my network. Even my television can see all the wireless devices in the house but the laptop can't. My other win7 laptop can see everything as well. My win10 desktop is hardwired and wifi connected to the router and can see the other devices but if I unplug the cable the other devices disappear. All the usual network things are turned on such as network discovery. Can anyone help as this has been going on ever upgrading to win10.
dengoldingAsked:
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Leslie MaclachlanCommented:
Hi,
Is the "computer browser" service running?

Regards,
Leslie
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JohnBusiness Consultant (Owner)Commented:
Do you have Network Discovery (and possibly File and Print Sharing) turned ON?

Are you seeing WSD devices and not NETBIOS devices?

How did you upgrade to Windows 10? From Windows 7?  This is not usually a good path and I wind up doing a Windows 10 Repair Install on all such upgrades.
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dengoldingAuthor Commented:
Yes, "computer browser" is running.
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JohnBusiness Consultant (Owner)Commented:
And the other questions we asked?
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dengoldingAuthor Commented:
Laptop 1 was upgraded from from win8.1 - this is the one that has the problem. Laptop 2 has win 7 still and can see everything. The desktop was upgraded from win8.1 and has the problem if the network cable is unplugged. Of course, I have no windows media os disc as it was upgraded as part of the M$ global sweep.
I don't know how to detect the type of devices e.g. WSD or NETBIOS.
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JohnBusiness Consultant (Owner)Commented:
For Discovery Method, open Windows Explorer, set the view to Details, right click in the row with Name, Category, ... and select Discovery Method. Close and open Windows Explorer and look at discovery. I can see NetBIOS and WSD machines. What can you see?

Upgrading from Windows 8.1 should be fine, but you can try a Windows 10 Repair Install and Keep Everything.

Go to the Media Creation Link

https://www.microsoft.com/en-us/software-download/windows10

Windows 10 is running, so click on the Download button (not Upgrade Button, select Open (Run) but NOT Save. Allow the program to run. Allow drivers to update. Then select Keep Everything.

Also check the settings in Advanced Network Sharing settings to make sure you have the appropriate settings. Make sure the Network Card has not been set to Public.
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dengoldingAuthor Commented:
Network discovery is on as is automatic setup of network-connected devices.
File and printer sharing is on.
Homegroup connections is set to allow windows to manage homegroup connections.
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JohnBusiness Consultant (Owner)Commented:
Homegroup connections is set to allow windows to manage homegroup connections.

Turn that OFF. Homegroup should never be on in a business setting.
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dengoldingAuthor Commented:
I'll have to do a screen shot of that so I can take it to the next room where the laptop is as there's no room here. Be back shortly.
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dengoldingAuthor Commented:
The devices shown are WSD and SSDP
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dengoldingAuthor Commented:
I'm going to move and log onto this from the laptop now.
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JohnBusiness Consultant (Owner)Commented:
I see only WSD and NetBIOS.  

1. WSD is normal and what you should see for Windows 10.
2. Do you have NetBIOS devices now shown?
3. You might consider disabling SSDP

https://social.technet.microsoft.com/Forums/windows/en-US/1012f057-0a7a-4c87-8a7f-912726f677c4/consequences-of-disabling-ssdp-service?forum=w7itpronetworking
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dengoldingAuthor Commented:
Using file explorer which i believe you called windows explorer, I am looking at the network devices and there are no NETBIOS devices shown.
If I look at "This PC", there is no "Discovery method" option available.
Unless there's anything else, I'll try the repair install method you mentioned.
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JohnBusiness Consultant (Owner)Commented:
In "This PC", you need to scroll down to Network (left side), open Network and let it populate (takes a minute) and then look in the Name row (right click) for Discovery Method (off by default).

If it is really not there (double check) then yes, you should try a Repair Install.
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dengoldingAuthor Commented:
Yes I was on Network, sorry to confuse, and the devices were WSD and SSDP  - no NETBIOS. I should recap that if the laptop is plugged directly into the router, all network device appear, it's just over the wireless network they can't be seen. I'll try the install shortly in case there are any other answers.
I note from a peruse of the web that this problem has cropped up a lot after going to win 10.
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JohnBusiness Consultant (Owner)Commented:
I should recap that if the laptop is plugged directly into the router, all network device appear,

This is normal and as it should be.


Wireless:  Are you certain Wireless has a Private network connection?   Is it on the same subnet as the Server?

Try remaking the Wireless Profile.

Admin Command Prompt: netsh wlan delete profile name="Profile Name"  To delete wireless profile
Restart the computer, make a new Wireless Profile and ensure Private.
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dengoldingAuthor Commented:
Now downloading Win10 - this will take a while.
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dengoldingAuthor Commented:
Once windows has downloaded I'll try remaking the wireless profile but then will take a system image and complete backup and recovery disc before doing a reinstall/repair.
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JohnBusiness Consultant (Owner)Commented:
The other thing is that you do not really appear (later in the post) to have a Windows problem but rather a Wireless issue.

1. Zero harm in doing a Repair Install in Windows 10.
2. Try a different Wireless router attached to your network.

I am working wirelessly here and it is the same as a wired connection.
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dengoldingAuthor Commented:
Still waiting on download. I've drilled down in settings to the wireless network connection and it doesn't say private or public but "Make this PC discoverable" is set to 'on' which I believe forces it to be private so perhaps there's no need to delete the wireless connection and recreate it.
I don't know if the American and UK versions of Win10 have different terminology - I hope not.
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dengoldingAuthor Commented:
It's late in the afternoon here now so I may not be back here until the morning our time.
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JohnBusiness Consultant (Owner)Commented:
I don't think so, but remember that your wired connection is working the way you wish, so after exploring your wireless on the computer try a different wireless router/access point.
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CompProbSolvCommented:
John has made an excellent point.  You are looking at a Wireless problem, not a basic Windows 10 problem.  Do other devices connected to the same wireless access point have the ability to see other network devices?

As John asked, are wireless devices on the same subnet (ipconfig will give us the info needed) as wired devices?

Have you checked the configuration of the access point/router to confirm that wireless isn't a Guest network of some sort?
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dengoldingAuthor Commented:
I have installed/repair win 10 and all files and apps are still there but the problem still exists. Both laptops are connected to the same network e.g. thenetwork (Not real names), same sub net masks same IP except for the final id e.g. 192.168.0.20 and 192.168.0.23 and both can connect to the internet.  Laptop 1 - win7 can see everything on the network including laptop 2 but the only device it can't access is laptop 2 (win 10). Laptop 2 doesn't list any other network devices.
 I have a meeting in the morning (in the UK) but will get back to this in the afternoon.
Thanks for all help and suggestions so far.
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JohnBusiness Consultant (Owner)Commented:
Try a different wireless router as that may be the source of the issue.
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Rob WilliamsCommented:
On one of the Win 7 machines check if the "Function Discovery Resource Publication" service is started, in the services management console.   If not start it and test from the Win 10 machine.  It can take 1/2 hour to be discovered after being started.  Win 7 machines do not need the service to be running, but in many cases it has to run on the Win 7 machine to be seen by the Win 10 machine.  If it works, enable on the other machines.
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dengoldingAuthor Commented:
The  "Function Discovery Resource Publication" service is already running on the Win7 machine.
Perhaps I can reiterate the setup. I am a small business even though I dealt with the Justice system for 25 years. I have a few dedicated computers and want to transfer or copy files between a few machines and also onto backup drives. The router is a Netgear Nighthawk R8000 top of the range. There is a HDD plugged into the router USB slot which should be visible to everyone and has the standard name of Readyshare. There is also a Western Digital "MyBookLiveDuo" plugged into the router via network cable which should also be visible to all devices. The Win 7 machine can see these two drives and can read and write to them - they show up in the 'network' list down the left in windows explorer. The Win 10 machine only has one of the wired computers in the network list and can access it. The win10 machine has all devices in its "media devices" list and if any are clicked, windows media player comes up and any media can be played.
Both machines can access the internet.
None of this seems to make any sense but I'll reboot the router to see if that makes a difference.
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dengoldingAuthor Commented:
I turned the router off and left it for 10 minutes then rebooted. When I restarted the WIn7 laptop it did an MS update and now can only see one of the devices so I'm worse off than before.
Over the weekend I'll try turning every device off and doing a complete reboot.
On Monday I'll start again and go through these notes again. You've all been very helpful and I'll award a solution even if it is only partial.
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JohnBusiness Consultant (Owner)Commented:
As you are going through your notes, we suggested a different wireless router (as there may be a compatibility issue between it and your Windows 10 Wi-Fi card).  You know this works Wired.
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Rob WilliamsCommented:
Browsing the network relies on different services depending on O/S.  Can you access the resources by the device's IP?  If so that would rule out a wireless issue.
Try:   \\192.168.123.123\ShareName   from Windows Explorer address bar.

You might also try turning off the Windows 10 firewall for testing only.
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dengoldingAuthor Commented:
I forgot to mention that I could access a device by e.g. \\readyshare\usb_storage
I'll go into the router tomorrow (it's late at night here now) and grab the IP addresses and try directly.
I don't use Windows firewall but you've sparked  something - I use bitdefender and kaspersky but not on the same computers of course. I'll try turning off the firewalls as well.
Thank you once again.
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JohnBusiness Consultant (Owner)Commented:
Firewalls normally affect both wired and wireless equally but try and see what happens
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Rob WilliamsCommented:
If you can access by \\readyshare\usb_storage  no need to try IP.  It is definitely not a wireless issue, and almost certainly not a firewall issue, just a browsing issue.  Browsing since XP and server 20013 has been a rather flaky service.  Sometimes it takes a lot of tweaking to get it to work with all O/Ss. Though I can see why you want it, personally I would rather it completely disabled in a business environment.  I don't like users "poking" around the network.

It's not a solution to your question, but you could just open the share with  \\readyshare\usb_storage  then on Win 10 right click on "Quick Access" on the left and choose "Pin current folder to quick access" and you will now have a link with direct access.  Much more reliable than browsing.  If concerned about name resolution, do the same but use the IP    \\192.168.123.123\usb_storage
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Jackie ManCommented:
"Firewalls normally affect both wired and wireless equally but try and see what happens"

Not equally and only the nic which exists before install of antivirus/ Internet security software will not be affected especially on win 10.

You need to uninstall both bitdefender and kaspersky and restart computer to do a test. Disable of the same will not help.
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dengoldingAuthor Commented:
Thank you for your comments this weekend. I have been attending show rehearsals (I'm the musical director) so I'll get back to this on Monday.
I'll try your quick access method Rob on each machine.
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dengoldingAuthor Commented:
I have found that one laptop has Kaspersky and the other has Bitdefender. The pc  that has bitdefender could see all the required devices but updates today to Win7 and Bitdefender killed off the network. I found that the updates turned off network discovery which I turned back on and devices became visible but not all accessible.
The Win 10 machine still cannot access the required devices. I think that all the advice given is useful but that uninstalling both antiviruses is the next move as suggested by Jackie Man. All suggestions have been informative and useful and I shall award the solution accordingly.
Thank you all.
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Rob WilliamsCommented:
I have never used or managed a peer to peer network, but I have found in domains when mixing Win 7 and Win 10 machines, as mentioned before, I have had to turn on the "Function Discovery Resource Publication" service on the server for both OS's to have the server showing up when browsing.  You may have to do the same on the PCs.
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dengoldingAuthor Commented:
I may have omitted  a small point. The two drives I mainly want to access for back up and storage are connected to the router. The large drive is a Western Digital 4Tb on a network cable and the other is plugged into a USB slot on the router. I can see these drives if a pc of any kind is hard wired in but not on  the win10 laptop on just a wireless connection.
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dengoldingAuthor Commented:
Completely removing the anti virus/internet security did nothing. After trying  the various suggestions which were very helpful, the matter is still not resolved but I agree that it looks more like a wireless problem especially as things keep changing. What is annoying is that my smart TV which is connected wirelessly to the router can see all the devices without problem but the laptops cannot.
Thank you for your assistance.
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JohnBusiness Consultant (Owner)Commented:
Thank you
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dengoldingAuthor Commented:
Since closing the question I have deleted  Avast Secureline, Magix Auto pilot, Magix Network Sync, Magix Connect which I didn't know were there. I then reinstalled Kaspersky total internet security latest version and can now see and access the devices invisible before. Effectively, uninstallng  then installing anew fixed the problem. I just wish I knew what the problem was that was fixed.
I shut down the laptop and restarted to ensure the devices could still be seen and they could.
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