best way to install a wifi-printer

i have a friend with an HP 430 g4 notebook and a Hp 710 AIO printer
the client wants to install it with wi-fi
what is the best way to do this ?

i installed it from the latest hp download - it works for a couple of days -  and then the printer goes offline, showing this page:
8710so i suppose some setting is wrong ?
LVL 95
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

Brian BEE Topic Advisor, Independant Technology ProfessionalCommented:
So many different possibilities...
Possible to test directly connected?
What do you have to do to get it working again?
Perhaps the printer IP address changing?
Can the wireless access point still see the printer? That helps narrow down if the problem is the computer or printer.
Disable any power saving settings on computer and printer to make sure it isn't dropping connection for some reason.
JohnBusiness Consultant (Owner)Commented:
They are best wired, but if you must use wireless, be certain the printer has a Static IP address. Set this at the printer front panel.

Set the IP address, turn off the printer and restart it.

You may need to reinstall the printer driver.

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
nobusAuthor Commented:
John -i'll try that; right now i saw it was if i remember correct
btw the fact that the image shows "netwerk"  does that mean anything?

i unstalled the printer - and reinstalled it to get it going again before, but now it would not uninstall, and when powering off, it was doing an update -  thank MS for that - without telling people... everything slows down &"à@#!!!

so tell me if i'm right here :
first uninstall printer from devices and printers -  then set the printer fixed ip adress
then reinstall printer software
IT Pros Agree: AI and Machine Learning Key

We’d all like to think our company’s data is well protected, but when you ask IT professionals they admit the data probably is not as safe as it could be.

JohnBusiness Consultant (Owner)Commented:
That is probably your country's translation of "network " . It should be the correct place to look
JohnBusiness Consultant (Owner)Commented:
And yes your last set of steps was correct.

I am on my phone for a couple of hours
I agree with John about setting a static IP address.  I've seen many printers (wired or wireless) that use alternate methods to be located where it works for a while, then the computer can't find it.  Static IPs, though less flexible, are much more reliable.

You shouldn't need to reinstall the printer to change to a static IP.  Once you have changed it on the printer, you should be able to go into the Printer Properties and create a new TCP/IP port with a static address.

If you do reinstall the printer, make sure it uses the static address and not the alternate method.  Even if you specify the IP address, some installers will revert to the alternate method.

Another advantage of using a static IP on the printer is that troubleshooting can be much easier.  You can ping it or use the web interface (confirm that it has one when you get it working) to obtain good information about what is wrong.
JohnBusiness Consultant (Owner)Commented:
Thank you and I was happy to help.
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Printers and Scanners

From novice to tech pro — start learning today.