Exchange 2010 Mailbox Move stuck in "Completing" for hours

Mailbox Move Request StatusAdvanced Security Setting - Inheritable permissionsMailbox Move StatusNew Mailbox Storage LimitsHi,
 
 I started moving this mailbox (31GB) at 11/22/2017 11:45:39PM from one mailbox database to a new mailbox database and it has been stuck at 95% since 8AM 11/23/2017 according to the log file (please see attached Mailbox Move Log file).  Since it is now 2:30PM, I assume that it has been stuck at 95% several hours. I googled the subject and found the article that suggests - open Activie Directory Users and Computers/Right Click the User account/Properties/Security Tab/Advanced and then check the box next to Include inheritable permissions from this objects parents.
So I checked the box and applied.

Should I continue to wait or should I take some additional action?
I moved a few other smaller mailboxes (2GB - 15GB) and they completed successfully and there are a plenty of space
Mailbox-Move-Log.txt
LVL 1
sgleeAsked:
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

sgleeAuthor Commented:
One more thing to add:
Without knowing that this mailbox move was NOT completed, I initiated another mailbox move (15GB in size) and that task has been completed.
sgleeAuthor Commented:
[PS] C:\Users\admin\Desktop>Get-MoveRequest -Identity 'user@domain.com'

DisplayName               Status                           TargetDatabase
-----------                           ------                              --------------
User                       CompletionInProgress       New_Mailbox2
viktor grantExchange ServersCommented:
Hi,

all exchange services are running?

Do you see any events regarding migration in Event Viewer?

Cheers
Become a Microsoft Certified Solutions Expert

This course teaches how to install and configure Windows Server 2012 R2.  It is the first step on your path to becoming a Microsoft Certified Solutions Expert (MCSE).

Learn More!
Jason CrawfordTransport NinjaCommented:
Try this:

Get-MoveRequest -Identity 'user@domain.com' | Get-MoveRequestStatistics | Format-List

If you can paste the results in this thread.
sgleeAuthor Commented:
"all exchange services are running?' --> Yes
"Do you see any events regarding migration in Event Viewer?"--> Please see attached.
MoveStat.txt
sgleeAuthor Commented:
I see a lot of these:
(1)
Log Name:      Application
Source:        MSExchangeIS
Date:          11/23/2017 3:33:22 PM
Event ID:      9660
Task Category: Logons
Level:         Warning
Keywords:      Classic
User:          N/A
Computer:      DC1.domain.local
Description:
User UserName (/o=First Organization/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=Recipients/cn=UserName   Jra74) failed to sign in because their mailbox is in the process of being moved.

I saw several of these around the same time frame.
(2) Log Name:      Application
Source:        MSExchange ActiveSync
Date:          11/23/2017 1:27:53 PM
Event ID:      1016
Task Category: Server
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      DC1.domain.local
Description:
Exchange ActiveSync has encountered repeated failures when it tries to access data on Mailbox server [DC1.domain.local]. It will temporarily stop making requests to the Mailbox server for [60] seconds to reduce load on that server. This delay may occur if the Mailbox server is overloaded. If this event is logged frequently, review the Application log on this server and the Mailbox server noted above for other events that could indicate the root cause of performance problems.
Jason CrawfordTransport NinjaCommented:
Patience is generally your friend in situations like this.  If anything it may finally fail and give us an error code.  Otherwise you can try removing the move request and restarting the MRS service.  Upon trying again, I would increase the bad item limit:

Get-MoveRequest -Identity 'user@domain.com' | Remove-MoveRequest

New-MoveRequest -Identity 'User@domain.com' -BadItemLimit 50

You might find yourself in a situation where you can't remove the move request.  If so it's because of the disconnected mailbox left by the move.

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
sgleeAuthor Commented:
(1) I used 10,000 in -BadItemLimit.
(2) I can wait. It is holiday.
(3) " Otherwise you can try removing the move request and restarting the MRS service." ---> I picked up this article in google. Someone said they got lucky when they restarted Exchange Replication Service. Can you explain to me how it may help this situation? What is the harm doing it now?
Jason CrawfordTransport NinjaCommented:
Restarting in the middle of a move?  I've never done that but I can't imagine it would help, but if you're going to kill it anyway then why not.  This has happened to me before and for the life of me I can't remember what I did.  I think it had something to do with the disconnected mailbox left by the move but I could be wrong.  In any case that's a huge mailbox so maybe it's just taking a long time.
sgleeAuthor Commented:
I have moved the several mailboxes since yesterday and at the end of each mailbox move request, I saw either - completed or  failed. Since it says “completing”, given enough time, I may see the status changed to completed.
I will sit tight for the balance of the day.
Jason CrawfordTransport NinjaCommented:
Have you checked the Event Viewer on both the source and target servers?
sgleeAuthor Commented:
The move is within the same server (SBS2011).
sgleeAuthor Commented:
I attached a text file that contains three types of Exchange related events that I see repeatedly.
Event-Viewer.txt
sgleeAuthor Commented:
YES!!! IT IS FINALLY FINISHED:

DisplayName                          Status                    TargetDatabase
-----------                                    ------                        --------------
User_Name                             Completed           New_Mailbox2

Should I clear all these  "Completed" move requests in Move Request Window in Exchange Management?
If I keep them there, what is the draw back or benefit?
RoninCommented:
If you keep those requests, any other migration for a user listed in the move request will not be able to start.
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Exchange

From novice to tech pro — start learning today.