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Gmail email account hacked

i am posing on behalf of a friend whose gmail was hacked and now the hacker is posing as my friend and trying to carry on his business activities.   How does one stop the hacker, and how does one take the remedy with google.  Are there any steps to follow.  Thank u. Regardss
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jegajothy
Asked:
jegajothy
3 Solutions
 
JohnBusiness Consultant (Owner)Commented:
now the hacker is posing as my friend and trying to carry on his business activities.   How does one stop the hacker

You need to contact the police. There is nothing (nothing) you can do when someone uses your email address to pose as you. So you need to contact the authorities.

If you do not wish to do this, then even less palatable (to me) is to change email addresses.
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RaminTechnical AdvisorCommented:
In addition to John's suggestion you can apply from Google support.

Click on below link and select   You think someone else is using your account.
https://support.google.com/accounts/troubleshooter/2402620?visit_id=1-636470814381954793-3947481534&hl=en&rd=2
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KimputerCommented:
Also know this could have been easily prevented if you used 2 factor authentication (in combination with your phone/SMS, or Google Authenticator app)
3
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Shaun VermaakTechnical Specialist/DeveloperCommented:
If you have specified a recovery method, use it to reset the password.

I would reset all online account passwords, especially the recovery account.
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jegajothyretiredAuthor Commented:
thank u everyone.
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RaminTechnical AdvisorCommented:
You're welcome,  I'm glad we could help.
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