Gmail email account hacked

Jegajothy vythilingam
Jegajothy vythilingam used Ask the Experts™
on
i am posing on behalf of a friend whose gmail was hacked and now the hacker is posing as my friend and trying to carry on his business activities.   How does one stop the hacker, and how does one take the remedy with google.  Are there any steps to follow.  Thank u. Regardss
Comment
Watch Question

Do more with

Expert Office
EXPERT OFFICE® is a registered trademark of EXPERTS EXCHANGE®
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
now the hacker is posing as my friend and trying to carry on his business activities.   How does one stop the hacker

You need to contact the police. There is nothing (nothing) you can do when someone uses your email address to pose as you. So you need to contact the authorities.

If you do not wish to do this, then even less palatable (to me) is to change email addresses.
Technical Advisor
Commented:
In addition to John's suggestion you can apply from Google support.

Click on below link and select   You think someone else is using your account.
https://support.google.com/accounts/troubleshooter/2402620?visit_id=1-636470814381954793-3947481534&hl=en&rd=2
Commented:
Also know this could have been easily prevented if you used 2 factor authentication (in combination with your phone/SMS, or Google Authenticator app)
11/26 Forrester Webinar: Savings for Enterprise

How can your organization benefit from savings just by replacing your legacy backup solutions with Acronis' #CyberProtection? Join Forrester's Joe Branca and Ryan Davis from Acronis live as they explain how you can too.

Shaun VermaakSenior Consultant
Awarded 2017
Distinguished Expert 2018
Commented:
If you have specified a recovery method, use it to reset the password.

I would reset all online account passwords, especially the recovery account.

Author

Commented:
thank u everyone.
RaminTechnical Advisor

Commented:
You're welcome,  I'm glad we could help.

Do more with

Expert Office
Submit tech questions to Ask the Experts™ at any time to receive solutions, advice, and new ideas from leading industry professionals.

Start 7-Day Free Trial