End users email goes to her Junk folder- O365 2016

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I still see, and I traced down to mail flow. Whats the suggestion?
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JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
Outlook 2016, Home Ribbon, Junk icon, pull down and Junk email options, go to Safe Senders and enter the appropriate email address.

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Commented:
I want some rule to be added in admin exchange . What would be best. I want backend for general.
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
You need to go to the Exchange Junk Settings and do the same thing.
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Commented:
Great, thanks a lot!!

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