Cannot send pictures in AOL email

A customer of mine has a desktop computer running windows 8 and using AOL as her web browser & Email.  AOL disabled her older version of AOL as they said they no longer supported it and so she had to install the latest version of AOL. Now, when she goes to a picture she wants to email to someone, and she clicks on "email" at the top, it will attach the picture to the draft but the send button is disabled.  ( I attached a screen shot showing you what I mean)  How can we fix this issue?
Capture1.PNG
beemmerAsked:
Who is Participating?
 
JohnBusiness Consultant (Owner)Commented:
So the new version is working after all that, and since it is new and AOL changed it, the lady will have to adapt. We all have to, so perhaps just help her through it.

You cannot put on old AOL face on the new AOL program.
0
 
JohnBusiness Consultant (Owner)Commented:
According to the screenshot, the user has not filled in the Send To email address. Try filling that in first. Maybe it is just a change in procedure.
0
 
beemmerAuthor Commented:
I tried it again with the subject and message in the box also and still no go
aol-screenshot.PNG
0
Ultimate Tool Kit for Technology Solution Provider

Broken down into practical pointers and step-by-step instructions, the IT Service Excellence Tool Kit delivers expert advice for technology solution providers. Get your free copy now.

 
beemmerAuthor Commented:
Forgot about the "send to" and "copy to" here is another screen shot
aol-screenshot-2.PNG
0
 
JohnBusiness Consultant (Owner)Commented:
Follow the message at the bottom about email security. Check AOL settings for attachments. The new version will be different
0
 
JohnBusiness Consultant (Owner)Commented:
Here is an AOL Knowledgebase article with reasons why attachments cannot be sent. I would start with Settings.

https://help.aol.com/articles/cannot-send-attachments-using-the-aol-desktop-software
0
 
beemmerAuthor Commented:
update:
I discovered that the customer still had the old version of aol installed and the mail attachment was going to that old version.  so I un-installed that.  now when i click on a picture and select "sent to" and "mail recipient" I get the message, "there is no email program associated to perform the requested action. Please install an email program or, if one is already installed, create an association in the Default Programs control panal."  So I went to the default programs list and set aol desktop gold as the default program (there was no option for aol email that I could see) but that did not help either.  I still get the same error message.
0
 
JohnBusiness Consultant (Owner)Commented:
See if perhaps Office is also installed. Look in Windows Default App in the Windows 8 appropriate tile and see if AOL has been selected.

Try uninstall all AOL programs, restart and install just the newest version.
0
 
beemmerAuthor Commented:
An added note:
If I go into aol desktop and select "write" and "Attach File", select the file from a folder it will work fine.  But this customer is an older lady and she just cannot catch on to that way since she has always done the other way and she wants to keep on doing it that way.
It seems to me that there  is an answer to this.
0
 
beemmerAuthor Commented:
Thank you, John, for helping me with this issue.  After going over it a few times with my client she thinks she might be able to catch on.
0
 
JohnBusiness Consultant (Owner)Commented:
You are very welcome. Gently help the lady and she will catch on
0
Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

All Courses

From novice to tech pro — start learning today.