Dell OpenManage  / iDRAC reports green status despite disk failure predicted

David Haycox
David Haycox used Ask the Experts™
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We have a Dell PowerEdge R720 server.  We have monitoring set up that checks the hardware health status.  We recently noticed a flashing amber / green LED on one of the drives (which indicates predictive failure) and this is confirmed by the iDRAC website and the Dell OMSA.  However, it show the status of the storage, physical disks, virtual disks, and server with a green tick, so the monitoring software didn't notify us.

We want to be notified automatically (i.e. without having to physically check the server) in case of future failures (predictive or otherwise).  How can we make sure that the iDRAC and OMSA reports a failure?
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Philip ElderTechnical Architect - HA/Compute/Storage
Commented:
In the management/admin area for the iDRAC and OpenManage there should be settings that allow for predictive failure to fire off an event?

I don't have one readily available to look at.
David HaycoxConsultant Engineer

Author

Commented:
Under Overview/Server/Alerts there is a section "Alerts and Remote System Log Configuration" which looks like this:

Alerts and Remote System Log Configuration
Would ticking any of these do the trick?  If so, which ones?
Technical Architect - HA/Compute/Storage
Commented:
Bingo! Filter the list based on Storage and look for flags/bangs (the yellow ! icon) that have to do with disks. Tick the e-mail option for those. I suspect Predictive Failure gets a Bang not a full-stop red.
David HaycoxConsultant Engineer

Author

Commented:
That may do the trick, but we're not using email notifications and now that we've replaced the drive we don't have one marked for predictive failure in the array - so I can't tell for certain at this stage I'm afraid.

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