troubleshooting Question

Xbox One Controller Disconnects

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Scott ThompsonFlag for United States of America asked on
Game Consoles
9 Comments2 Solutions263 ViewsLast Modified:
Customer brought in an Xbox One that is having the strangest issue I've ever seen.  She brought me 4 different controllers, 2 new, 2 old.  All of them will pair (eventually) with the Xbox and work.  But they only work on an average of 2-5 minutes before they lose connection and drop.  Then they will reconnect themselves.  

I can get at least 15 feet away and they still work (if currently working).  A straight USB cable connection to the unit works flawlessly with no issues.

I have reset the console in an attempt to fix this issue, including wiping all settings and signing back into the customers account.  The issue still persists.  Suggestions?
viktor grant
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