asked on Xbox One Controller Disconnects
Customer brought in an Xbox One that is having the strangest issue I've ever seen. She brought me 4 different controllers, 2 new, 2 old. All of them will pair (eventually) with the Xbox and work. But they only work on an average of 2-5 minutes before they lose connection and drop. Then they will reconnect themselves.
I can get at least 15 feet away and they still work (if currently working). A straight USB cable connection to the unit works flawlessly with no issues.
I have reset the console in an attempt to fix this issue, including wiping all settings and signing back into the customers account. The issue still persists. Suggestions?
I can get at least 15 feet away and they still work (if currently working). A straight USB cable connection to the unit works flawlessly with no issues.
I have reset the console in an attempt to fix this issue, including wiping all settings and signing back into the customers account. The issue still persists. Suggestions?
Game Consoles
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Scott Thompson
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ASKER
Thank you for your response.
The batteries have tested good and I don't believe there is any interference. I tend to agree with MASQ that it's the Wifi/BT module. I will inform the customer.
The batteries have tested good and I don't believe there is any interference. I tend to agree with MASQ that it's the Wifi/BT module. I will inform the customer.
ASKER
I have received the wifi/BT module and replaced it.
Unfortunately, the controllers are still dropping connection, or taking forever to connect, and then dropping connection.
I see the antenna goes to the front on the xBox where the power button connects. I do not have any issues that I am aware of on the front panel, but perhaps it's this board? I doubt the customer will want to put more into it. Any other suggestions (that don't cost anything? :))
Unfortunately, the controllers are still dropping connection, or taking forever to connect, and then dropping connection.
I see the antenna goes to the front on the xBox where the power button connects. I do not have any issues that I am aware of on the front panel, but perhaps it's this board? I doubt the customer will want to put more into it. Any other suggestions (that don't cost anything? :))
If you take just one of the newer controllers, keep it within a few feet of the console, pair it and then tap it every 60 seconds or so to keep it active, how long before just that one drops?
Does the console show that the controller firmware is current?
Does the console show that the controller firmware is current?
ASKER
MASQ,
So I played COD: MW Remastered and did the first tutorial. It stayed connected fine until I had to walk away for a customer. I came back and could not get the controller to reconnect. The firmware on the controller is up to date from what the console says.
So I played COD: MW Remastered and did the first tutorial. It stayed connected fine until I had to walk away for a customer. I came back and could not get the controller to reconnect. The firmware on the controller is up to date from what the console says.
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It is what it is. I'm going to skim through all the comments on those pages ;)
ASKER
I've reached the point of no return and am calling this motherboard. If I had the approval, I would swap out the motherboard, but that is a no go. Thank you for your help!
https://www.ifixit.com/Guide/Xbox%2BOne%2BWi-Fi%2BBoard%2BReplacement/36779