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Xbox One Controller Disconnects
Customer brought in an Xbox One that is having the strangest issue I've ever seen. She brought me 4 different controllers, 2 new, 2 old. All of them will pair (eventually) with the Xbox and work. But they only work on an average of 2-5 minutes before they lose connection and drop. Then they will reconnect themselves.
I can get at least 15 feet away and they still work (if currently working). A straight USB cable connection to the unit works flawlessly with no issues.
I have reset the console in an attempt to fix this issue, including wiping all settings and signing back into the customers account. The issue still persists. Suggestions?
I can get at least 15 feet away and they still work (if currently working). A straight USB cable connection to the unit works flawlessly with no issues.
I have reset the console in an attempt to fix this issue, including wiping all settings and signing back into the customers account. The issue still persists. Suggestions?
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