troubleshooting Question

Xbox One Controller Disconnects

Avatar of Scott Thompson
Scott ThompsonFlag for United States of America asked on
Game Consoles
9 Comments2 Solutions263 ViewsLast Modified:
Customer brought in an Xbox One that is having the strangest issue I've ever seen.  She brought me 4 different controllers, 2 new, 2 old.  All of them will pair (eventually) with the Xbox and work.  But they only work on an average of 2-5 minutes before they lose connection and drop.  Then they will reconnect themselves.  

I can get at least 15 feet away and they still work (if currently working).  A straight USB cable connection to the unit works flawlessly with no issues.

I have reset the console in an attempt to fix this issue, including wiping all settings and signing back into the customers account.  The issue still persists.  Suggestions?
ASKER CERTIFIED SOLUTION
viktor grant
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