Problems booting encrypted harddrive on HP Zbook 15

I have an HP Zbook 15 running Windows 7 that was encrypted with the built-in HP tools and has been running like this for a couple of years.  When powering on the laptop, I normally get prompted to "login" to HP Security to continue the boot process.

I temporarily booted the laptop from an external USB and after that, I can no longer boot the laptop to the internal drive, getting a "ecCode not found!" error on the screen.

It appears that something went wrong with the MBR?

Any help would be appreciated!
tnisupportAsked:
Who is Participating?

[Product update] Infrastructure Analysis Tool is now available with Business Accounts.Learn More

x
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

William MillerIT SpecialistCommented:
When you say you temporarily booted from a external USB, was this for repair purposes? It seems many people get this error when something goes wrong with a partition. A handful of people have had luck contacting HP directly as they would need to send you a disc containing the tools you need to remove the encryption and attempt to boot.
tnisupportAuthor Commented:
Yes, I had booted to an external flash drive to run a backup on the system and forgot that I had to run a backup with the O/S running, since the encryption was done at a lower level.  Upon restarting and trying to get back to the internal HD, got this error.

I contacted HP today.  The system is out of warranty and doesn't have a CarePack, but thought I could pay for support.  I was told no, since the software was "free".  Not real happy with the answer and I may be calling back.

I had found some information online about a repair process with an ISO to boot and an additional utility to use, but I'm not getting the same results that they were showing.  Part of the process was to attach the HD to a different computer and find a specific file for recovery, but I of course can't see anything on the drive.  It wants to format it when it initially comes up, which I of course cancelled out of.

Disk diagnostics are fine, which is to be expected since this happened directly after I had booted on the flash drive.  I unplugged from A/C, pulled the battery and held down the power key for about 20 seconds (as was offered by HP support), but that made no difference.

Have you seen any other links to this for self-repair?
William MillerIT SpecialistCommented:
As far as self-repair goes, I've not seen anything additional for a specific case such as this. Another option that might be feasible for you, though, would be an outside data recovery service. With it being a standard encryption protocol it's like you'll not have an issue finding a service that has had success decrypting it for you. This can be a pricey venture, however. With HP giving you the cold shoulder, though, this might be one of very few options you have left.

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
tnisupportAuthor Commented:
Thanks for your input.
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Windows OS

From novice to tech pro — start learning today.