troubleshooting Question

Outlook 2016 inbox view is empty

Avatar of kenlotterman
kenlotterman asked on
Microsoft OfficeOutlook
8 Comments2 Solutions2079 ViewsLast Modified:
NO emails show in the inbox.  The emails in folders UNDER inbox all show.  

If I search in the inbox, the results show (so I KNOW that the emails have been downloaded)

I have reset view - no difference

I have cleared all filters - no difference

"Filters" are really just a pre-configured search, so if I add a filter, the emails that match show.

I have created a new email profile - no difference

I have run a "quick repair" on office - no difference

I've checked for Rules - there are none

I have, based on a suggestion, changed the Message preview to off, then back to 2 lines - no difference

I have started outlook with the /clearviews switch - no difference

I have set the view to IMAP messages - no difference.

I feel like there is something simple that I'm overlooking and nobody else in the entire internet has found as a solution.
ASKER CERTIFIED SOLUTION
Olgierd UngehojerSenior Network Administrator

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