asked on
Outlook 2016 inbox view is empty
NO emails show in the inbox. The emails in folders UNDER inbox all show.
If I search in the inbox, the results show (so I KNOW that the emails have been downloaded)
I have reset view - no difference
I have cleared all filters - no difference
"Filters" are really just a pre-configured search, so if I add a filter, the emails that match show.
I have created a new email profile - no difference
I have run a "quick repair" on office - no difference
I've checked for Rules - there are none
I have, based on a suggestion, changed the Message preview to off, then back to 2 lines - no difference
I have started outlook with the /clearviews switch - no difference
I have set the view to IMAP messages - no difference.
I feel like there is something simple that I'm overlooking and nobody else in the entire internet has found as a solution.
If I search in the inbox, the results show (so I KNOW that the emails have been downloaded)
I have reset view - no difference
I have cleared all filters - no difference
"Filters" are really just a pre-configured search, so if I add a filter, the emails that match show.
I have created a new email profile - no difference
I have run a "quick repair" on office - no difference
I've checked for Rules - there are none
I have, based on a suggestion, changed the Message preview to off, then back to 2 lines - no difference
I have started outlook with the /clearviews switch - no difference
I have set the view to IMAP messages - no difference.
I feel like there is something simple that I'm overlooking and nobody else in the entire internet has found as a solution.
Microsoft OfficeOutlook
Last Comment
Seth Simmons
Can you log in to your web based email portal to confirm that there are emails in your inbox?
ASKER
viktor: I set up the account in Outlook on a different computer and all the emails were visible. It is an IMAP account.
William: I also made sure there are emails using webmail.
William: I also made sure there are emails using webmail.
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ASKER
Olgierd: I did as you suggested with no favorable results.
To be sure that we are on the same page, here is screen shot from Outlook. I had about 3 times this kind problem and filters settings always helped, but your problem might be related with something else.
![Outlook filters settings]()
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No comment has been added to this question in more than 21 days, so it is now classified as abandoned.
I have recommended this question be closed as follows:
Split:
-- Olgierd Ungehojer (https:#a42383858)
-- kenlotterman (https:#a42384599)
If you feel this question should be closed differently, post an objection and the moderators will review all objections and close it as they feel fit. If no one objects, this question will be closed automatically the way described above.
seth2740
Experts-Exchange Cleanup Volunteer
I have recommended this question be closed as follows:
Split:
-- Olgierd Ungehojer (https:#a42383858)
-- kenlotterman (https:#a42384599)
If you feel this question should be closed differently, post an objection and the moderators will review all objections and close it as they feel fit. If no one objects, this question will be closed automatically the way described above.
seth2740
Experts-Exchange Cleanup Volunteer
If you connect the same profile in a different Outlook do you have the same issue?
It is IMAP account?
Cheers