Avatar of jana
jana
Flag for United States of America asked on

Outlook 2010 constant message in an AOL account

Hi,

We keep getting a annoying email message every other 5 or 10 minutes (see pix below).  This hasn't been happening and just started a couple of days back.  Note, we also checked "save this password" but still constant message.  Please advice.

email aol error
Outlook

Avatar of undefined
Last Comment
jana

8/22/2022 - Mon
ASKER CERTIFIED SOLUTION
viktor grant

THIS SOLUTION ONLY AVAILABLE TO MEMBERS.
View this solution by signing up for a free trial.
Members can start a 7-Day free trial and enjoy unlimited access to the platform.
See Pricing Options
Start Free Trial
GET A PERSONALIZED SOLUTION
Ask your own question & get feedback from real experts
Find out why thousands trust the EE community with their toughest problems.
jana

ASKER
But I need that PST, it has  over 3 gb of data ...
viktor grant

Hi,

Could you try to remove credentials from credentials manager?

And try again to connect.

Cheers
marcus

Try to delete old profiles from the Registry and create a new profile.

Look for all the Profiles here: (make sure to back up anything that needs to be backed up before proceeding)

HKEY_CURRENT_USER | Software | Microsoft | Office | xx.x | Outlook | Profiles

HKEY_CURRENT_USER | Software | Microsoft | Windows NT | CurrentVersion | Windows Messaging Subsystem | Profiles
All of life is about relationships, and EE has made a viirtual community a real community. It lifts everyone's boat
William Peck
jana

ASKER
viktor,

How do i remove credentials from credentials manager (for this issue of Outlook)

Office365Basic,

Looked for the registry, only came with:
outlook-reg
jana

ASKER
Tried the recommendations creating a new profile, proceeded to:
  • deleted old profile
  • created new profile
  • configure the new profile to current PST

The following pix is the message after configuring the new profile to my PST file.
outlook message
This next pix is an action when opening the Outlook with the new profile:
outlook receiving over 3gb
Questions:
What does the message of the "Mail Delivery Location" pix that mean?
In the "opening the Outlook" pix,
  • why it started downloading emails?
  • why the "receiving messages..." is working, displaying the increase of received emails, yet the "items" and "unread" values doesn't change (and it is downloading the receiving over 3GB of emails)

Please help in understanding what is going on.

thank you.
jana

ASKER
Found the problem, didn't delete the new email after sync with old so it download all of the web - fixed!
⚡ FREE TRIAL OFFER
Try out a week of full access for free.
Find out why thousands trust the EE community with their toughest problems.