Outlook 2010 constant message in an AOL account

jana
jana used Ask the Experts™
on
Hi,

We keep getting a annoying email message every other 5 or 10 minutes (see pix below).  This hasn't been happening and just started a couple of days back.  Note, we also checked "save this password" but still constant message.  Please advice.

email aol error
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Author

Commented:
But I need that PST, it has  over 3 gb of data ...
viktor grantExchange Servers

Commented:
Hi,

Could you try to remove credentials from credentials manager?

And try again to connect.

Cheers

Commented:
Try to delete old profiles from the Registry and create a new profile.

Look for all the Profiles here: (make sure to back up anything that needs to be backed up before proceeding)

HKEY_CURRENT_USER | Software | Microsoft | Office | xx.x | Outlook | Profiles

HKEY_CURRENT_USER | Software | Microsoft | Windows NT | CurrentVersion | Windows Messaging Subsystem | Profiles

Author

Commented:
viktor,

How do i remove credentials from credentials manager (for this issue of Outlook)

Office365Basic,

Looked for the registry, only came with:
outlook-reg

Author

Commented:
Tried the recommendations creating a new profile, proceeded to:
  • deleted old profile
  • created new profile
  • configure the new profile to current PST

The following pix is the message after configuring the new profile to my PST file.
outlook message
This next pix is an action when opening the Outlook with the new profile:
outlook receiving over 3gb
Questions:
What does the message of the "Mail Delivery Location" pix that mean?
In the "opening the Outlook" pix,
  • why it started downloading emails?
  • why the "receiving messages..." is working, displaying the increase of received emails, yet the "items" and "unread" values doesn't change (and it is downloading the receiving over 3GB of emails)

Please help in understanding what is going on.

thank you.

Author

Commented:
Found the problem, didn't delete the new email after sync with old so it download all of the web - fixed!

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