Solution for watching You Tube videos without having buffering issues with audio cutting in & out

A user has issues with the audio on You Tube videos cutting in and out even though he is using a fast internet connection with around 65 Mbps download speed and 40 Mbps upload speed.

This is occurring on a Lenovo T470 laptop that is connected to the internet with an Ethernet network cable that is connected to a Lenovo ThinkPad Ultra Dock-port replicator. This T470 has all the latest Lenovo drivers and Windows updates installed.

An example of a problem video are the videos found at this site: https://www.youtube.com/watch?v=JUpzZ30FviE.

What can be done to fix this issue so that the audio will stop cutting in and out?

What type of video players can be used that will buffer the video and audio a couple minutes in advance so that these issues won't occur?
IT GuyNetwork EngineerAsked:
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Tom CieslikIT EngineerCommented:
Try update Adobe FlashPlayer and Microsoft Silverlight on this laptop

https://www.microsoft.com/getsilverlight/Get-Started/Install/Default

https://get.adobe.com/flashplayer/
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RaminTechnical AdvisorCommented:
What type of video players can be used that will buffer the video and audio a couple minutes

display YouTube videos on VLC Livestreamer
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William ArcherTechCommented:
Have different web browsers been used?
Do they all show the same issue?
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RaminTechnical AdvisorCommented:
Copy the URL from YouTube >>  open VLC >> Media >> Open Network Stream >> paste the shortcut and click on Play.
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AlanConsultantCommented:
Hi,

Download the video from YouTube to your local disk, and play it there.

YouTube-DL does a good job, but there are loads of other options I could link to (no point in spamming you though).

Alan.
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RaminTechnical AdvisorCommented:
Make sure your Internet browser is fully updated.

or Reset your Internet Browser cache.
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IT GuyNetwork EngineerAuthor Commented:
What is the best URL address to download and install the free version of  VLC Livestreamer from?
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RaminTechnical AdvisorCommented:
VLC Media Player and Livestreamer,  download it from here: https://www.videolan.org/vlc/index.html


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Copy the URL from YouTube >>  open VLC >> Media >> Open Network Stream >> paste the shortcut and click on Play.

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dbruntonQuid, Me Anxius Sum?  Illegitimi non carborundum.Commented:
>>  A user has issues with the audio on You Tube videos cutting in and out even though he is using a fast internet connection with around 65 Mbps download speed and 40 Mbps upload speed.

With those types of speeds he should be having NO problems.  I'm on 10-20 Mbps and have no problems watching YouTube videos.

If his video is OK and his sound is NOT I'd suspect there is a problem with the audio hardware on his system.  I'd try with the Lenovo disconnected from the Ultra Dock and see if that makes a difference.
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MacleanSystem EngineerCommented:
Few things pop to mind.

1] Reset the browser used to original state (IE/Firefox/Chrome/Edge)
2] If using AVG Antivirus, remove it and replace with another AV product. (It seems to cause issues such as these for unknown reason, had this on 3 customer PC's)
3] Run the browser without plugins to see if it helps.
4] Update the sound, video, network card & chipset drivers of PC from official channels (Avoid driver update tools. They often deploy beta drivers, or drivers designed for another vendor's device)

Youtube no longer has flash as default but HTML5 so you could try updating Flash Player, but it likely won't do much unless you use Internet Explorer or an old browser.
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David AndersTechnician Commented:
Has this been tested in another location (library or home network) and browser (new Firefox)?
Creating a new user for testing can sometimes help diagnosis.
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