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Sporadic SMB errors, Windows client to NAS file share

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Last Modified: 2017-12-12
Hello,

Recently we have begun observing some SMB errors logging on our 2k12 R2 servers indicating a failure connecting to a share.  We have a NAS appliance servicing the share(s) in question via SMB3.  Thus far we have bee unable to identify an issue at either the client nor the server level, so it has been very frustrating.  

One thing I can say is that the issue only occurs sporadically and not on all machines, so my inclination is that it is something on the Windows side, but I'm just not certain.

Below is an example of the error.

The network connection failed.

Error: The transport connection is now disconnected.

Server name: \xxxxxxxxxxxxxx
Server address: xx.xx.xx.xx
Connection type: Wsk

Guidance:
This indicates a problem with the underlying network or transport, such as with TCP/IP, and not with SMB. A firewall that blocks port 445 or 5445 can also cause this issue.


Thanks in advance!
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Lawrence TsePrinciple Consultant
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Commented:
That can be a lot of reasons.  Let's narrow down the possibilities.

1. Try to place another Windows Server 2012 R2 file server (even VM) and observe.  Can that problem be reproduced?

2. Are you using NetBIOS over TCP/IP?  
  > If your answer is "yes", do you have WINS server on both the WS2012R2 and NAS properly configured?

3. How do you locate your NAS?  via FQDN, IP address or NetBIOS name?  

4. Is your WS2012R2 have SMB Direct compatible NICs, and you have enabled SMB Direct?  If your answer is "yes", does your NAS has SMB Direct support too?

5. Have your try using Windows Performance Monitor to observe the underlying protocol layer (TCP/IP) for packet error or packet drop?

Author

Commented:
1. We have tried to reproduce without success.  Very sporadic on only a subset of machines.

2. No

3.  The share is set up as a CNAME record that points to the NAS instance name

4. Can't speak on SMB Direct but SMB3 is in play and working elsewhere.

5.  Not yet, but that is probably next on our list

Also just for clarification, all of the 2k12R2 clients in this case are VMs.
Principle Consultant
CERTIFIED EXPERT
Commented:
This one is on us!
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