Outlook Search Problems

Hello everyone,
This must be the third time that I am posting about this issue.  This time it is happening with a fresh, new out of the box computer.  The OS that they use is Windows 10 and the version of Office is 2016.  The search functionality does not work at all and if I remove Outlook from the index it pulls up irrelevant results.  Here is what I have tried so far:

Rebuilding the index
uninstalling and reinstalling Office, using the uninstall tool
creating a brand new profile
Windows is up to date and Office is up to date.
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Kurt SutulaAsked:
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Kurt SutulaAuthor Commented:
One piece of information that I forgot is that the type of email is POP.  I do not know if that is relevant.
Ajay ChananaMCSE-2003/08|RHCSA| VCP5/6 |vExpert2018Commented:
did we added outlook in windows indexing also as you are using pop3 could you please add PST location also
JohnBusiness Consultant (Owner)Commented:
Here is an Index setup that I use and Indexing and Search are quite reliable this way.  Works for any recent version of Windows and Office (Outlook)

Windows7-IndexOptions
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RaminTechnical AdvisorCommented:
Try this link from Office support and check this tool:  Resolve Outlook for Windows issues with automated troubleshooting tools.
https://support.office.com/en-us/article/Fixes-or-workarounds-for-recent-issues-in-Outlook-for-Windows-ecf61305-f84f-4e13-bb73-95a214ac1230
Ajay ChananaMCSE-2003/08|RHCSA| VCP5/6 |vExpert2018Commented:
There is another good article you can follow.

https://lookeen.com/blog/how-to-fix-outlook-2016-search-problems

check this.
Christ HaroldSoftware EngineerCommented:
Dear Author,
 
Please Follow this article to fix Outlook 2016 Search Issue

https://support.office.com/en-us/article/Fixes-or-workarounds-for-recent-issues-in-Outlook-for-Windows-ecf61305-f84f-4e13-bb73-95a214ac1230

http://www.revove.com/blog/fix-outlook-2016-search-issue/

I hope this will help you

Thanks & Regards
Christ Harold
Software Engineer
Jessica KCommented:
Hello Kurt,

As you have already tried the basic solutions but didn't able to resolve the issue. So, I have searched for this query and found a purely informative blog on this problem. Go through the following article and implement the steps carefully, it will surely help you to fix the problem:
http://www.outlookfaq.com/errors/outlook-instant-search-not-working-in-windows-troubleshooting-the-issue/
Kurt SutulaAuthor Commented:
Sorry I have not been updating you guys.  It has been pretty hectic lately.  The solution was to downgrade the user from Office 2016 to Office 2013.  I have read somewhere that there are some weird issues with Office 2016 and POP emails, thought I cannot find the article.  Older versions of Office 365 can be found here https://www.howto-outlook.com/howto/download-office-2013-office-365.htm.  Make sure that the version that you download matches the Subscription of the user.  If there is anyone who has provided me this solution and I have missed it, then please object to me marking this as the best solution and I will mark yours as the answer.

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RaminTechnical AdvisorCommented:
Thanks for your feedback.
Kurt SutulaAuthor Commented:
It solved the problem
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