troubleshooting Question

Updating My Default Template Location for PowerPoint Won't Take

Avatar of Brian Orourke
Brian Orourke asked on
Microsoft PowerPoint
14 Comments1 Solution1931 ViewsLast Modified:
I am trying to change my Default Template Location in PowerPoint 2016 and the changes will not take.  My desired path is "D:\My Documents\Custom Office Templates".  Although it doesn't seem to matter what pat h I try, it won't take.  Works fine in Excel.  
* Even went so far as to Copy/Paste the text from t he Excel configuration to the PowerPoint configuration without success.  

* Ran the repair option for Office.  No help.  

* Using a suggestion from this site to go into the Registry and create a "PersonalTemplates" key did not help.  PowerPoint knows if I enter an invalid path; only accepting a valid one.  Tried the original C: path and it won't save that either.  

* Clicking on Personal in File=>New gives me an error: "Sorry, we had some trouble connecting to get templates and can't show them right now".

* can't find much on this kind of error.  Only finding messages on where to go and edit the path.

Additional suggestions greatly appreciated.
ASKER CERTIFIED SOLUTION
James Rudnicki

Our community of experts have been thoroughly vetted for their expertise and industry experience.

Join our community to see this answer!
Unlock 1 Answer and 14 Comments.
Start Free Trial
Learn from the best

Network and collaborate with thousands of CTOs, CISOs, and IT Pros rooting for you and your success.

Andrew Hancock - VMware vExpert
See if this solution works for you by signing up for a 7 day free trial.
Unlock 1 Answer and 14 Comments.
Try for 7 days

”The time we save is the biggest benefit of E-E to our team. What could take multiple guys 2 hours or more each to find is accessed in around 15 minutes on Experts Exchange.

-Mike Kapnisakis, Warner Bros