Outlook requests a (domain) administrator credentials at startup

Abraham Deutsch
Abraham Deutsch used Ask the Experts™
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Have a client that installed office 2016 (Setup.X86.en-us_O365BusinessRetail) on his computer, the computer is joined to a domain.

He can open all office applications except outlook where it requests a (domain) administrator credentials, every time he opens outlook
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Jackie Man IT Manager
Top Expert 2010

Commented:
How did you deploy office 2016 (Setup.X86.en-us_O365BusinessRetail)?
Business Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018
Commented:
Uninstall Office completely (all bits) and use the same user name that was used to install it. Restart the system as Sam User and install Office again. Supply admin credentials as required. Restart and test.

Another thing to try is possibly reinstall as an admin user but be sure it is installed for all users.
Abraham DeutschIT professional
Top Expert 2016

Author

Commented:
I did a uninstall but noticed after reinstalling all accounts (email/data) where in place, I assume office was not completely removed. Was done via control panel. How can i do a complete uninstall?

The installation file name is a interesting log name.exe
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Hello ThereSystem Administrator
Distinguished Expert 2018

Commented:
Use a tool like Revo to remove residual files.
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
Revo can completely remove, but I have had occasion when the complete removal that way prevented later reinstall.

What Windows OS?  You may try removing Office again and then doing a Windows Repair Install.
Abraham DeutschIT professional
Top Expert 2016

Author

Commented:
Window 7

How would I be able to do a Windows Repair Install, after I uninstall office it will now show anymore in control panel.
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
You can do a Windows 7 repair install with the Windows 7 DVD or a working recovery partition. Here is a tutorial to follow along.

http://www.sevenforums.com/tutorials/3413-repair-install.html
Abraham DeutschIT professional
Top Expert 2016

Author

Commented:
Thank you
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
You are very welcome and I was happy to help.

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