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Outlook requests a (domain) administrator credentials at startup

Have a client that installed office 2016 (Setup.X86.en-us_O365BusinessRetail) on his computer, the computer is joined to a domain.

He can open all office applications except outlook where it requests a (domain) administrator credentials, every time he opens outlook
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Abraham Deutsch
Asked:
Abraham Deutsch
1 Solution
 
Jackie ManCommented:
How did you deploy office 2016 (Setup.X86.en-us_O365BusinessRetail)?
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JohnBusiness Consultant (Owner)Commented:
Uninstall Office completely (all bits) and use the same user name that was used to install it. Restart the system as Sam User and install Office again. Supply admin credentials as required. Restart and test.

Another thing to try is possibly reinstall as an admin user but be sure it is installed for all users.
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Abraham DeutschIT professionalAuthor Commented:
I did a uninstall but noticed after reinstalling all accounts (email/data) where in place, I assume office was not completely removed. Was done via control panel. How can i do a complete uninstall?

The installation file name is a interesting log name.exe
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Hello ThereSystem AdministratorCommented:
Use a tool like Revo to remove residual files.
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JohnBusiness Consultant (Owner)Commented:
Revo can completely remove, but I have had occasion when the complete removal that way prevented later reinstall.

What Windows OS?  You may try removing Office again and then doing a Windows Repair Install.
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Abraham DeutschIT professionalAuthor Commented:
Window 7

How would I be able to do a Windows Repair Install, after I uninstall office it will now show anymore in control panel.
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JohnBusiness Consultant (Owner)Commented:
You can do a Windows 7 repair install with the Windows 7 DVD or a working recovery partition. Here is a tutorial to follow along.

http://www.sevenforums.com/tutorials/3413-repair-install.html
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Abraham DeutschIT professionalAuthor Commented:
Thank you
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JohnBusiness Consultant (Owner)Commented:
You are very welcome and I was happy to help.
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