IE 11 not allowing me to open Word or PDF Documents

Joseph Salazar
Joseph Salazar used Ask the Experts™
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I can click on the Same link in Chrome or Firefox and they open right up

Uninstalled acrobat then reinstalled rebooted....Same issue

Ran repair on Office.....Same issue

Wierd???
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Business Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018
Commented:
Try the following:

Open Control Panel, Programs and Features, Windows Features and uncheck IE. Close out, restart - you must.
Go back and enable (check) IE. Close out, restart - you must.
Open Control Panel, Internet Options. Advanced and Reset. Try first just the top half.
After reset, restart and test.
if John's solution does not give the following when you click on a document link (when i click on a link to a Word or PDF document in IE11, i get a choice to either Run, Save or Cancel in a window at the bottom of the screen):ie11 downloadif you don't see this, i would suggest uninstalling & reinstalling ie11.
RaminTechnical Advisor

Commented:
1. In your Internet Explorer browser, proceed to tools
2. Then click on Internet Options
3. In the "General" tab in the "Browsing History" section,click "delete".
4. Ensure the box “Preserve Favorites website data” is UNTICKED and all other boxes ARE TICKED in this screen and click on "delete"
5. Click "OK" to close the menu

Run IE >> Manage Add-ons >> Enable the Adobe PDF browser add-on then test again.  

If you want to open Office documents in the appropriate Office program instead of in Internet Explorer follow this link:
https://support.microsoft.com/en-us/help/162059/how-to-configure-internet-explorer-to-open-office-documents-in-the-app
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Joseph SalazarVice President - Senior IT Consultant

Author

Commented:
I will be trying the solutions today  client was on vacation
Joseph SalazarVice President - Senior IT Consultant

Author

Commented:
Worked for me

THank you John
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
Good news and I was happy to help you.

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