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cannot rename folders or files in small icon view

Hi, I have a user that cannot rename files or folders when he puts it into small icon view.
If I create a new folder or file on a mapped drive or local drive, the new folder appears with the name new folder. if i right click and click rename, nothing happens. Yet if i change the view to any other, i can do what I want, with renaming.
I have also logged in as another user and the admin, and this does the same.

it is using windows 10 pro on an AD

John

I assume you are talking about Small Icon View on the Desktop. Renaming works fine here - Domain and off-Domain machines.

I have also logged in as another user and the admin, and this does the same.

Try running DISM. Open cmd.exe with Run as Administrator and run dism.exe /online /cleanup-image /restorehealth

Restart and see if that works.

total123

ASKER

will report back in a few minutes when done, thank you

total123

ASKER

that didn't work, I had also tried sfc/scannow earlier in the day as well.

ASKER CERTIFIED SOLUTION

John

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total123

ASKER

Thanks for that, I have tried it on other pc's and is fine, I believe it's just local.
At the moment I'm working on it remotely, running the install, will it do it all within windows and my remote session or does it boot into a windows installer, which i won't see over remote software ?

John

You can do a repair install remotely. You have to get it started and allow the download (big), allow it to search for drivers, select Keep Everything, all that to start, and disconnect so it can run and restart.

total123

ASKER

the boss decided to tell the user to use different viewing types. As we are offsite, he didn't want to justify the visit.
thanks you for the recommendation thou, we will keep it in mind if the job ever progresses.

John

Thank you for the update and I was happy to help