cannot rename folders or files in small icon view

Hi, I have a user that cannot rename files or folders when he puts it into small icon view.
If I create a new folder or file on a mapped drive or local drive, the new folder appears with the name new folder. if i right click and click rename, nothing happens. Yet if i change the view to any other, i can do what I want, with renaming.
I have also logged in as another user and the admin, and this does the same.

it is using windows 10 pro on an AD
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JohnBusiness Consultant (Owner)Commented:
I assume you are talking about Small Icon View on the Desktop. Renaming works fine here - Domain and off-Domain machines.

I have also logged in as another user and the admin, and this does the same.

Try running DISM.   Open cmd.exe with Run as Administrator and run dism.exe /online /cleanup-image /restorehealth

Restart and see if that works.
total123Author Commented:
will report back in a few minutes when done, thank you
total123Author Commented:
that didn't work, I had also tried sfc/scannow earlier in the day as well.
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JohnBusiness Consultant (Owner)Commented:
Thanks.  First try another machine to make sure the issue is just with this one machine.

Assuming the above, you need to run a Windows 10 Repair Install and Keep Everything.

Go to the Media Creation Link

Windows 10 is running, so click on the Download button (not Upgrade Button, select Open (Run) but NOT Save. Allow the program to run. Allow drivers to update. Then select Keep Everything.

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total123Author Commented:
Thanks for that, I have tried it on other pc's and is fine, I believe it's just local.
At the moment I'm working on it remotely, running the install, will it do it all within windows and my remote session or does it boot into a windows installer, which i won't see over remote software ?
JohnBusiness Consultant (Owner)Commented:
You can do a repair install remotely. You have to get it started and allow the download (big), allow it to search for drivers, select Keep Everything, all that to start, and disconnect so it can run and restart.
total123Author Commented:
the boss decided to tell the user to use different viewing types. As we are offsite, he didn't want to justify the visit.
thanks you for the recommendation thou, we will keep it in mind if the job ever progresses.
JohnBusiness Consultant (Owner)Commented:
Thank you for the update and I was happy to help
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