Avatar of rblevow
rblevowFlag for United States of America

asked on 

Windows 10 Installation Missing Driver

Attempting a clean install of Windows 10 on Dell XPS 8900 from MS iso image on DVD.  This is the system as delivered from Dell; nothing exotic.  Installer reports missing driver for HD, DVD, or USB but with no info what device.  Nothing I have tried provides the required driver.  I found a couple of files in X:\Panther\Logs that may have more info but don't know how to interpret them.  Any suggestions would be greatly appreciated.
diagerr.xml
setupact.log
diagwrn.xml
Windows 10InstallationWindows OS

Avatar of undefined
Last Comment
rblevow
Avatar of CES
CES

I suggest downloading and running Dell Command Update.  This tool provides the service tag to Dell and downloads/installs all relevant drivers and updated drivers.

http://www.dell.com/support/home/us/en/19/Drivers/DriversDetails?driverId=P52w9
Avatar of John
John
Flag of Canada image

The log has a ton of information, probably mostly extraneous.

Does the machine run?  If so, look in Device Manager and tell us what driver.  If not (that is, will not install) maybe the image is not matched to the machine.
Avatar of Ramin
Ramin

Make sure your Hard Disk is attached to SATA 0 port (Blue).

Make sure your Optical Drive is also connected to SATA 4 port (Black).

Make sure RAID mode in BIOS is Disabled.


Try to install Windows again and test.
Avatar of rblevow
rblevow
Flag of United States of America image

ASKER

Ramin, This seems reasonable but didn't change anything.  I replugged the connections for the hard disk and CDRom as suggested and made sure RAID was off in BIOD.  Setup still fails reporting "Unable to convert ARC path [MULTI(0)DISK(0)CDROM(0)] to NT path."

John, Yes, the system is running Windows 7 okay, though there are some issues with the installation that I hope to render irrelevant by installing Win 10.

CES, Ran Dell Command Update.  Don't see how updating current installation could help with problem on clean install of Win 10 but ran it anyway.  It failed on an Application Error, GUI-UVM15, components, No components found to process.  Very curious.
Avatar of Ramin
Ramin

Can you TRY to set BIOS to UEFI mode instead of legacy mode and retry.
Avatar of nobus
nobus
Flag of Belgium image

since you are trying a clean install, use the mediacreator tool and do a fresh install :
https://www.microsoft.com/en-us/software-download/windows10
ASKER CERTIFIED SOLUTION
Avatar of rblevow
rblevow
Flag of United States of America image

Blurred text
THIS SOLUTION IS ONLY AVAILABLE TO MEMBERS.
View this solution by signing up for a free trial.
Members can start a 7-Day free trial and enjoy unlimited access to the platform.
See Pricing Options
Start Free Trial
Avatar of rblevow
rblevow
Flag of United States of America image

ASKER

It worked and none of the other suggestions helped.
Windows OS
Windows OS

This topic area includes legacy versions of Windows prior to Windows 2000: Windows 3/3.1, Windows 95 and Windows 98, plus any other Windows-related versions including Windows Mobile.

129K
Questions
--
Followers
--
Top Experts
Get a personalized solution from industry experts
Ask the experts
Read over 600 more reviews

TRUSTED BY

IBM logoIntel logoMicrosoft logoUbisoft logoSAP logo
Qualcomm logoCitrix Systems logoWorkday logoErnst & Young logo
High performer badgeUsers love us badge
LinkedIn logoFacebook logoX logoInstagram logoTikTok logoYouTube logo