troubleshooting Question

Autodiscover issues with Exchange 2010

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TimFlag for United States of America asked on
ExchangeOutlookNetworking
12 Comments6 Solutions152 ViewsLast Modified:
We have an exchange 2010 server that we recently migrated to and it seems to be working correctly. I can get to my OWA page from outside the network and when I try https://mail.domainname.com/autodiscover/autodiscover.xml it takes me to my OWA login page however it changes the url to include owa in the path e.g. https://mail.domainname.com/owa/autodiscover/autodiscover.xml. When I try to configure Outlook 2016 to connect to our Exchange server it fails and when I run Microsoft Remote Connectivity analyzer it also says that autodiscover fails. One of the tests removes mail from the URL and just uses https://domainname.com:443/autodiscover/autodiscover.xml but that is never going to work since our domain name points to a third party ecommerce site we have set up and is not on our domain.

How can I resolve this. I went to my doamin registrar and looked at how the autodiscover records were set and I have a a CNAME record pointing to our mail server e.g. mail.domainname.com so I don't see how it is pointing to our ecommerce website and not our mail website.
SOLUTION
Vick Vega
Security Consultant

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