Link to home
Create AccountLog in
Avatar of PatHartman
PatHartmanFlag for United States of America

asked on

Outlook not sending/receiving

I'm using Outlook 2016 32-bit downloaded from O365 on Win 10.  Several times a day, Outlook simply stops in the middle of send/receive and the only way I can get it to recover is to close it and reopen it.  This has been going on for months now through multiple version updates.  Sometimes it also looses my credentials and prompts constantly for them.  Again, I shut down and reopen and Outlook seems to again recognize me as a life form.

Any ideas on what the problem might be?
Avatar of viktor grant
viktor grant
Flag of Belgium image

HI,

What kind of accound do you use? Office 365 account or Exchange on premise?

Cheers
Avatar of PatHartman

ASKER

Not Exchange.  My email provider is att.net
Assuming from the above that credentials and ports / security are all correct (verify this), then uninstall Office, restart and install it again. Set up Outlook and test.
Avatar of Ramin
Ramin

Open Outlook and choose File > Office Account > Update Options > Update Now.
Try creating a new email profile.  Control Panel/Mail.......
I can't create a new profile using the same email address.  

I'll try reinstalling yet again tomorrow.  Thanks.
ASKER CERTIFIED SOLUTION
Avatar of Jessica K
Jessica K

Link to home
membership
Create a free account to see this answer
Signing up is free and takes 30 seconds. No credit card required.
See answer
Thanks Jessica, I can't tell yet if I have exorcised the problem but I'm back in business again.  I'll be back if the error pops up again.
Sure PatHartman, you are most welcome to ask for further queries. I will try my best to resolve your issue.