Outlook 2016 automatic reply question

We have a group mailbox setup for orders that are placed by a specific customer.  The customer has requested that they receive back an acknowledgement of any order they send in.  Right now we are doing that manually....would like to do it in an automated fashion.   Can we accomplish that with a traditional rule?  We are using Outlook 2016 and Office365 in the cloud.  If a rule is the best way to accomplish this, where is the rule setup from...does it need to be done from the Admin console?  Any help or direction here would be appreciated.  Thanks.
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Vasil Michev (MVP)Commented:
Depends on what you mean by "group mailbox". If it's the new, "modern" Office 365 groups, the answer is no - rules and autoreplies are simply not exposed for them. If it's any other type of mailbox, you can easily create a rule via Outlook or configure the OOO replies.
snyperjAuthor Commented:
It is a traditional shared mailbox.  My understanding was that OOO wouldnt work because it would only send the auto response one time?

When a rule is created in Outook itself, does anything special need to be done in the properties of the rule so that the rule runs even if the Outlook instance it was created it in is not open and/or running?  Seems like I had that issue in the past.
Vasil Michev (MVP)Commented:
As long as you have the shared mailbox added as additional account in Outlook (via File -> Add account), you can create a server-side rule that will run even with Outlook shut down.

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