Remote Connection

My granddaughter lives across the country and is in her freshman year of college. I am a college professor and I help her when she asks for assistance. What program/applications (hopefully free) can we use so that I can see her LAPTOP screen on my computer.

Thank you...
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Lee W, MVPTechnology and Business Process AdvisorCommented:
Last time I checked, TeamViewer was free for Personal Use.

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Joe Winograd, Fellow&MVEDeveloperCommented:
I'll put a +1 on Lee's recommendation of TeamViewer:

Note this on the home page (copied here under "Fair Use"):
Completely free for personal use*

*Personal use is limited to computers and devices that are not being used for business or other commercial tasks.
Another idea is Chrome Remote Desktop, which is available for the Chrome browser and is free (TeamViewer runs on all the popular browsers). Regards, Joe
Scott CSenior EngineerCommented:
TeamViewer is.  I just used it today.
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smily techCommented:
Comodo One has a remote desktop login that is built in to their remote management platform. Their platform is free.

Here is a link to their website:

Setting up an account - is fairly simple. However, you must then install an agent on the device you would like to connect to remotely.

Their platform is not the most organized and user friendly, but there are many videos on how to use the platform available on YouTube.

Basic set up of the platform before running a remote login (which will let you see the screen of the end point PC) involves:
1) setting up a free account.
2) downloading the agent installer file which will be installed on the end point you wish to remotely connect to.
3) install that file on the PC desired for remote connection (this make the PC available to the platform for connection).
4) go to the Comodo One platform and attempt to remotely connect to the device (which you can now see after installing the agent).
5) follow the prompt to download the remote login program (for the PC which will be "going to visit" the client PC).
6) Log into the program after it installs and choose the available PC which you would like to remotely log on.

It works. Its free. Its not a scam. Good Luck.
Rob HensonFinance AnalystCommented:
Doesn't Skype have a Share Desktop option??? Linked back to its prior life as Lync.
I see that you have tagged your question with "Windows XP".  Which of the computers is running Windows XP?  Some remote connection software has been updated so that it now will only run on Windows 7 and above.
pcwizz1Author Commented:
I am using Windows XP and my granddaughter is using Windows 10.
Joe Winograd, Fellow&MVEDeveloperCommented:
Referring back to my previous post, the two latest versions of TeamViewer (12 and 13) support XP, W10/v1709, and everything in between, although XP must be on SP3. Here's the official list:

The Chrome Remote Desktop page says "Windows (XP and above)". Regards, Joe
Joe Winograd, Fellow&MVEDeveloperCommented:
This is one of those questions that asks for suggestions of a product to perform a specific function. As such, there are no right or wrong answers, as long as the recommended product performs the desired function. In this case, I selected the posts where appropriate products were recommended, as well as one additional post with a question that proved to be very important (the need for XP support). There is no "Best" answer in this case, so I selected the first post with a recommended product as the Accepted Solution and all the others as Assisted Solutions. I split the points evenly among the participating experts. Regards, Joe
Thank you Joe
pcwizz1Author Commented:
To Everyone....

Please accept my deepest apologies for not getting back to you on my original request. This is a truly wonderful forum. My schedule with helping my grandchildren, three of which are now entering their second semesters at different colleges, has been most hectic.  I have 12 grandchildren and two additonal ones will be joining the college arena this year.

Working with them remotely will help me assist them in with their assignments when needed. I really want them to have a good start in their collegiate careers.

I was looking for something where I could see their screens and possibly they could see mine.

Today I am going to try the "team viewer" mentioned above first.

Thank you all once again for your diligence in helping me to assist my grandchildren.

Peace and Blessings
Joe Winograd, Fellow&MVEDeveloperCommented:
Thank you for getting back to us. Let us know how TeamViewer works for you in helping your grandchildren with their collegiate careers. Of course, if you have any questions about it or issues/problems using it, post a new question here at Experts Exchange and I'm sure we'll be able to assist you. When you get a chance, let us know your name, so we don't have to call you grandma — although that may be your moniker of choice. :)  All the best to you and your grandchildren! Regards, Joe
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