troubleshooting Question

Unable to configure manual Outlook profile for Exchange 2016 mailbox

Avatar of BYS
BYS asked on
ExchangeOutlookWindows Server 2012
3 Comments1 Solution381 ViewsLast Modified:
Hello, we are in a state of coexistence with Exchange 2010 and Exchange 2016.

I'm having trouble connecting to an Exchange 2016 mailbox from Outlook 2010 when using the "Manually configure server settings or additional server types option in Outlook. When I configure Outlook to point to the Exchange 2016 Outlook Anywhere URL and Username and click Check Name, the server and name become underlined and resolve, but the Server resolves to the Exchange 2010 CAS Array which is Exchange 2010. When I then launch Outlook, I get an unable to open default folders. Also, I noticed Outlook Anywhere settings are greyed out and not available (screenshot below)

 *** When I use Autodiscover to create the Outlook profile, it works fine. ***

Any ideas?

screenshot
Join the community to see this answer!
Join our exclusive community to see this answer & millions of others.
Unlock 1 Answer and 3 Comments.
Join the Community
Learn from the best

Network and collaborate with thousands of CTOs, CISOs, and IT Pros rooting for you and your success.

Andrew Hancock - VMware vExpert
See if this solution works for you by signing up for a 7 day free trial.
Unlock 1 Answer and 3 Comments.
Try for 7 days

”The time we save is the biggest benefit of E-E to our team. What could take multiple guys 2 hours or more each to find is accessed in around 15 minutes on Experts Exchange.

-Mike Kapnisakis, Warner Bros