troubleshooting Question

Unable to configure manual Outlook profile for Exchange 2016 mailbox

Avatar of BYS
BYS asked on
ExchangeOutlookWindows Server 2012
3 Comments1 Solution381 ViewsLast Modified:
Hello, we are in a state of coexistence with Exchange 2010 and Exchange 2016.

I'm having trouble connecting to an Exchange 2016 mailbox from Outlook 2010 when using the "Manually configure server settings or additional server types option in Outlook. When I configure Outlook to point to the Exchange 2016 Outlook Anywhere URL and Username and click Check Name, the server and name become underlined and resolve, but the Server resolves to the Exchange 2010 CAS Array which is Exchange 2010. When I then launch Outlook, I get an unable to open default folders. Also, I noticed Outlook Anywhere settings are greyed out and not available (screenshot below)

 *** When I use Autodiscover to create the Outlook profile, it works fine. ***

Any ideas?

Vick Vega
Security Consultant

Our community of experts have been thoroughly vetted for their expertise and industry experience.

Log in to continue reading
Become an EE member today7-DAY FREE TRIAL
Members can start a 7-Day Free trial then enjoy unlimited access to the platform for $9.99/mo
View membership options
Unlock 1 Answer and 3 Comments.
Learn why we charge membership fees
We get it - no one likes a content blocker. Take one extra minute and find out why we block content.
See how we're fighting big data
The Value of Experts Exchange in My Daily IT Life

Experts Exchange (EE) has become my company's go-to resource to get answers. I've used EE to make decisions, solve problems and even save customers. OutagesIO has been a challenging project and... Keep reading >>


Owner of Outages.IO
Phoenix, Arizona, United States
Member Since 2016
Join a full scale community that combines the best parts of other tools into one platform.
Unlock 1 Answer and 3 Comments.
View membership options
“All of life is about relationships, and EE has made a virtual community a real community. It lifts everyone's boat.”
William Peck

Member since 2004