Monitors keep powering off

Hi,
I have a few users who are using dual screens. Let's call the screens A and B
Screens A use VGA cables to and Screens B use USB-to-DVI cables.

I have already checked the WIndows 10 power settings and the green settings on the monitors.
But Screens B keep "going to sleep" after about 30 minutes.
The only way to wake them , is by unplugging the USB-to-DVI cable and plugging it back in.
I checked the USB power settings too.
DonKwizoteAsked:
Who is Participating?
 
Hello ThereSystem AdministratorCommented:
What type of monitors do you have?

- You should be able to set Turn Off Time and other things in your monitor Menu. Check this too.

- Also update all your drivers to the latest version.

- Check your power management options in Windows to see if you have it set to turn off the monitor after X amount of min

- Check the temperature of your GPU (using e.g. Open Hardware Monitor).

What happens when you change the power/USB-to-DVI cables?
0
 
Austin BlivessCommented:
Have you made sure you have the updated drivers for that specific USB adapter? Also check your usb, chipset and graphics drivers.

There's also a power setting in device manager that will read "allow this device to power off to save power" make sure that is unchecked.
1
 
RaminTechnical AdvisorCommented:
Did you try device manager >> Universal serial bus controller > connect your USB-to-DVI cables to USB port >> find it on the list of bus controllers >>  right click on it >> properties >> Power management >> remove the tick before Allow the computer to turn off this device.
2
Cloud Class® Course: Microsoft Windows 7 Basic

This introductory course to Windows 7 environment will teach you about working with the Windows operating system. You will learn about basic functions including start menu; the desktop; managing files, folders, and libraries.

 
DonKwizoteAuthor Commented:
Hi Everyone,
I have already unchecked the "allow computer to turn off this device". I think the problem is either the USB-to-DVI adapters or the monitors.
Other people who use different USB-to-DVI adapters or monitors do not have this problem.
0
 
RaminTechnical AdvisorCommented:
Other people who use different USB-to-DVI adapters or monitors do not have this problem.
Please try one of the other USB-to-DVI adapters (if possible) and check if that works fine with your monitor.
0
 
RaminTechnical AdvisorCommented:
Can you test your USB-to-DVI adapters with other Monitor (try with other monitor) ?
0
 
RaminTechnical AdvisorCommented:
Change your Power Plan  to High Performance and test again.
0
 
Hello ThereSystem AdministratorCommented:
Please keep us updated.
0
 
DonKwizoteAuthor Commented:
Thank you All. Sorry for the delay.
1
Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

All Courses

From novice to tech pro — start learning today.