Delete Firefox

Hi, I have used Firefox for years and all of the sudden it won't open.  I went to delete it in the Control Panel and it won't let me because it says it must be closed before I can delete it but I can't see any evidence of it being open.  I want to delete it so that I can re-install it.  What do I do? Thanks
camtzAsked:
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

Zaheer IqbalTechnical Assurance & ImplementationCommented:
Hi Camtz. Can you post some screenshots of the errors?
Can you check task manager to see if firefox.exe is running.
Try rebooting and then uninstalling again
1
RaminTechnical AdvisorCommented:
Restart your PC and try uninstalling Firefox.

OR:

Open Task Manager. (Ctrl+Alt+Del)

Go to processes tab.

Right click on anything related to firefox and select End Process.

then try uninstalling Firefox.

OR:

Download the tools mentioned in this link from Microsoft and run it,
https://support.microsoft.com/en-us/help/17588/fix-problems-that-block-programs-from-being-installed-or-removed

OR:
 
Try System Restore to restore your setting back to the state it was working fine and Firefox had no problem.
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
JohnBusiness Consultant (Owner)Commented:
You posted the same comments as the prior post, so you should recognize the prior post.  I understand the later comments you made were new but the initial comments copied the first post.
1
Upgrade your Question Security!

Your question, your audience. Choose who sees your identity—and your question—with question security.

RaminTechnical AdvisorCommented:
That was a terrible mistake.  you are right.
1
camtzAuthor Commented:
Ramin, going to the task manager did it.  Than you
1
Zaheer IqbalTechnical Assurance & ImplementationCommented:
I think I suggested task manager first ?
1
RaminTechnical AdvisorCommented:
Camtz  - You're welcome and I'm glad I could assist.

If you could split the points between Zaheer and  me (for details), I was more satisfied.
0
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Web Browsers

From novice to tech pro — start learning today.

Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.