How to fix black screen after resuming from Sleep/Hibernate/Display power off for Windows 10

itadminhelp
itadminhelp used Ask the Experts™
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I got windows 10 machine.

Once it goes to Sleep/Hibernate..and when i try to wake up. It come with black screen.
Only was i can get by compute back is by power off/On my pressing power button.

how can i fix it?
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Pawan KumarDatabase Expert
Awarded 2016
Top Expert 2016
Commented:
Go to BIOS - > Power Management -> Set PowerOn by Keyboard & Mouse. -> Save -> Restart your PC.
Distinguished Expert 2017

Commented:
Patience is required.

Is your sleep setting include require password to regain?

Does the black screen occurs every time, or following/during update install when the system sleeps/hibernates?
Shay RosenfeldFreelance Developer

Commented:
In some computers (especially laptops), this can be solved by going to device manager, then to Display Adapters, and roll back the driver. Double click on the adapter, then choose the "Driver" tab, and click on "Roll back driver".
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Author

Commented:
Thanks Pawan..

We have 200+ Window 10 machine randomly(but not all the time) having this issues.(all machines connected to domain) . It is not practical approach for me  to manually change this BIOS setting on all machines.

Is there a way to do this by pushing through group policy? or any other way?

Author

Commented:
arnold!!

Computers are on Domain...  Sleep setting is push through Domain Group policy ... only password required is to log back in computer is domain password. Issue is not all the time. I would say once in a week
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018
Commented:
What we do is ensure Sleep (Suspend) is ON and Hibernate is OFF.   Restart after making these changes and then Lid close will suspend and Lid open will wake up.

Also update to the newest power driver from the machine manufacturer. But the first step normally works.
Distinguished Expert 2017

Commented:
The issue with resuming a domain computer from hibernation, the setup time deals with bringing up the network and refreshing connections...
Disable hibernation as an option.
In my case it appeared to be Group Policy. When ever we made changes to group policy(And power setting is part of group policy ) , we had issue . I will need to investigate it separately.

Author

Commented:
I found cause of this issue

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