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One Drive Issues with Sync Documents

I have a user that goes into his Excel App. When he tries to open up a document saved on OneDrive he gets the following error.

If he tries to select repair it will do nothing and the error remains.

What could be causing this?
MS-Office-Error.png
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cmdolcet
Asked:
cmdolcet
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1 Solution
 
Tom CieslikIT EngineerCommented:
It looks like your Office cash is corrupted
To fix this error you must clear cash

Copy /move over all files from OneDrive to local folder
Close all Office applications.
Make sure that any of this files is not active in Task Manager

csisyncclinet.exe
excel.exe (Microsoft Excel)
groove.exe (Microsoft OneDrive for Business)
msosync.exe (Microsoft Office Document Cache)
msouc.exe
onenote.exe (Microsoft OneNote)
onenotem.exe (Send to OneNote tool)
powerpnt.exe (Microsoft PowerPoint)
sysdrive.exe (OneDrive Sync Engine)
winword.exe (Microsoft Word)

Verify the OneDrive folder is empty.

If your account has Windows Administrator permissions, you can delete the contents of the Spw and OfficeFileCache Folder from Windows Explorer. If not, you’ll need to use the Command Prompt.

On the Start screen (or in Start search in Windows 7) type cmd. When Command Prompt or cmd.exe appears in the results, right-click on it and choose Run as Administrator.

Using the command prompt, delete the Office 2013 file cache and Spw and OfficeFileCache folders by issuing the following commands. (Change the version number to match your version.)

Type cd %localappdata%\Microsoft\Office\15.0\ and then press the Enter key.

Type rmdir OfficeFileCache /s and then press the Enter key.

Type cd %localappdata% \Microsoft\Office\ and then press the Enter key.

Type rmdir Spw /s and then press the Enter key.

Sync the library again.
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cmdolcetAuthor Commented:
Thanks Tom,

Once teh drive is empty and clear whats looks to be all the cache items, do I place them back into the OneDrive one at a time?
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Tom CieslikIT EngineerCommented:
After you'll fix cash, then yes you can copy over all files back.
Then you can check if this helped
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cmdolcetAuthor Commented:
Tom actually it just started to work and now everything fine. I actually think it was an Excel issue since my user showed me how he opens up the document by clicking under the recently open documents.
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Tom CieslikIT EngineerCommented:
OO,,, so maybe this document was moved or renamed and Excel cash kept old information :)
I'm glad you've resolved your issue
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cmdolcetAuthor Commented:
I am going to award Tom points, because he methodology is correct for troubleshooting the process.
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Tom CieslikIT EngineerCommented:
Thank You
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