Cannot download software for my all in one printer

Ashley Pridemore
Ashley Pridemore used Ask the Experts™
on
I am running Windows 7 and I cannot download my software for my HP ENVY 7645 which is 7640 Series. I keep getting Error 126: Failed to add port monitor HP Discovery Port Monitor (HP ENVY 7640 series). Is there any assistance you can give me? I have even tried to install using the CD that came with the all in one printer.
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Jose Gabriel Ortega CastroTop Rated Freelancer on MS Technologies
Awarded 2018
Distinguished Expert 2018
Commented:
Did you try this link?

https://support.hp.com/us-en/drivers/selfservice/hp-envy-7640-e-all-in-one-printer-series/6617267/model/6779508

Nvm, I have downloaded and uploaded to Onedrive. Try my link and check if you can download it or not.

https://1drv.ms/f/s!AsDC94k7vMVfkMcaFkiKQiu-yem07Q

PS: Downloading the full 100Mb (it's I'll be there in 3 mins), it's there already
od.png
IT Manager
Top Expert 2010
Commented:
What is antivirus/Internet security software installed?

You need to uninstall antivirus/Internet security software, restart computer and try again.
Jose Gabriel Ortega CastroTop Rated Freelancer on MS Technologies
Awarded 2018
Distinguished Expert 2018

Commented:
Answered

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