refresh screen to see android 7 files

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plugging into windows 10
I sometimes see my files of samsung galaxy s6 android 7

I think when I dont see files; then I may need to reset computer

I click refresh file explorer window but says; this folder empty

I try plugging into different usb
Is there another type of refresh I could do without reseting my windows computer

Please dont request an me downloading a windows program because that is another question.
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Jackie Man IT Manager
Top Expert 2010

Commented:
It is not related to your computer.

Just make sure your phone is not locked before connecting to your computer via USB cable.

If you have no further questions, please do a favor to close this question.

Thanks!

Author

Commented:
so phone needs to be locked
do I unlock and relock phone

that does not work for me to connect files to windows 10
IT Manager
Top Expert 2010
Commented:
Unlock screen before you connect and when you connect, you will see a notification for selecting USB modes.

Author

Commented:
Worked once. Probably will work.
Thanks.

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