Why are my hard drive and DVD drive not recognized?

DoctorK12008
DoctorK12008 used Ask the Experts™
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I have a Dell Precision Tower 5600 running Windows 7 Professional 64 bit.   On the motherboard, I have a DVD drive connected to SATA 0, and an SSD with the OS connected to SATA 1.   When I connect a DVD drive and a hard drive to HDD 0 and HDD 1 respectively, they do not show up in setup.
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JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
Are the devices older?  Go into BIOS and set AHCI to Compatibility mode. Then start and try again.

Author

Commented:
There is no option to set AHCI to Compatibility mode.   The three choices are AHCI, ATA or Disabled.   There was a RAID card in this system when I got it.   Not sure if this makes any difference.
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
Could be then that the devices are not compatible with you System. Try USB DVD and Hard Drives and see if the work
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Author

Commented:
It seems the HDD 0 and HDD 1 connections are not operating, so the devices plugged into them are not recognized.   Is there some way in Setup to check this?
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
You legacy arrangement which you say you can't do. Maybe update the BIOS and see
RaminTechnical Advisor

Commented:
When I connect a DVD drive and a hard drive to HDD 0 and HDD 1 respectively, they do not show up in setup.

Attach your SSD to SATA 0,  Connect your Optical drives to HDD 0 and HDD 1 port and remove the RAID card, make sure RAID is disabled in BIOS  and select AHCI / ATA mode from BIOS and test.

Author

Commented:
SSD works fine connected to SATA 0, and a hard drive connected to SATA 1 is recognized and I want to use it as a backup drive, but the optical drives connected to HDD 0 and HDD 1 do not show up in device manager.   Is there some setting in the BIOS to allow HDD 0 and HDD 1 to work?   Perhaps they are disabled in the default setting, since there RAID card was installed originally?

Author

Commented:
Is there some way to test HDD 0 and HDD 1?
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
Use the Dell hard drive test application
RaminTechnical Advisor

Commented:
it seems that you can have either SATA 0 and SATA 1 or HDD 0 - HDD 3 ports only in a software RAID mode without a RAID card.  

These are your options:
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Please read this Article:
http://www.bbt.si/modules/uploader/uploads/s_product/file/57f3e3148e4eb_dell-precision-t5600_copy1.pdf

Author

Commented:
I just want to have the two optical drives as well as the SSD with Windows and a second hard drive working.   Please tell em how to do this.   I do not want to have a RAID setup.   It is too confusing.
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
If the current stuff does not work use USB devices
Top Expert 2013

Commented:
RaminTechnical Advisor

Commented:
Download all selected drivers from below link and retest.
http://www.dell.com/support/home/us/en/04/product-support/product/precision-t5600/drivers
Update the BIOS to A15.
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Author

Commented:
I have already updated the BIOS to A15.   I downloaded and installed the drivers, but the optical drives connected to the HDD slots still do not show up  in the BIOS.   What does show up is a yellow exclamation point for SAS controller.   Does this help?

How about setting the BIOS to factory default?  

I still have the PERC H310 card that was installed in the computer when I got it.   One of the connectors was connected to one HD.   There was no second HD installed.   Can this be used with only one HD instead of two as a means to connect one HD?   I guess I could set up RAID 0 or RAID 1 with the card and then reinstall Windows if I can get it working.   I do not know how to configure it to do this.   I currently have Windows installed on an SSD, so I suppose I could clone this to a newly set up RAID.   Please advise.
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
If the drives are compatible, you can set up RAID 1 on the machine
RaminTechnical Advisor

Commented:
What does show up is a yellow exclamation point for SAS controller.   Does this help?

Download and run the free trial  of Driver Genius and let it to find driver for SAS controller,
http://drivergeniusprofessional.com/


Can this be used with only one HD instead of two as a means to connect one HD?

You have to try all possible combinations of Ports and modes,  because you can hardly find any information related to Attaching SSD and HDD with two optical drives at the same time to that Motherboard.
Regarding the mode of the drive controller, ATA is the equivalent of legacy. However, on your Dell I'm not sure how granular the BIOS is when it comes to configuring the storage controller. I'm assuming that the optical drives you want to connect have PATA (IDE) interfaces; if so, you may find that it's an all or none scenario with the BIOS in which every port is either ATA in ATA mode or the PATA ports are disabled in AHCI mode, leaving only the SATA ones active.

The simplest method of achieving what you want may be to set the storage controller to ATA mode, so that your optical drives will be seen by the system regardless of whether they are SATA or PATA, and re-install the RAID controller for the remaining SATA drives. Configure the RAID controller as JBOD if you have the option to do so, otherwise you'll have to set up a RAID1 array for the remaining disk(s). You might be able to run a single drive on the controller, but even if you can you'll be forever plagued with error messages about degraded arrays and missing drives.

Author

Commented:
The optical drives are SATA.   I have been unable to find a driver for the PERC H310 card.   There is none on the Dell website.   If I could find that, I might be able to use the card.   If all else fails I will just forget about it and reinstall the SSD with Windows and connect one of the optical drives to the other SATA connector on the motherboard.   It seems a pity to be unable to use the HDD connectors.
Top Expert 2013

Commented:
what about my suggestion to install a controller card?
Technical Advisor
Commented:
I have been unable to find a driver for the PERC H310 card.  

Try This link:
http://www.dell.com/support/home/us/en/19/Drivers/DriversDetails?driverId=HM7MN

1.png
I was still not able to get a driver for the PERC card, so I have just given up trying.   After installing the SSD that I had previously used, I was able to download a Dell program that looks for appropriate drivers.   It found the SAS driver and installed it.   Now the HDD sockets on the motherboard are active and I have connected the optical drives to them.   Now everybody is happy (except for the RAID card which I have retired.)
RaminTechnical Advisor

Commented:
Now everybody is happy

Me too,  thanks for your feedback.

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