I dont wan't snagit 9 region capture to magnify my screen

for about 5 years I have been using snagit 9 to capture screen shots.  It worked fine even after upgrading to windows 10 last year.

a simple screen capture:
1. ctrl shift I  is hotkey to start capture
2. hold down shift key and drag the mouse around the region to be captured.
3. let go of click and the editor pops up for  edits.


But I reinstalled on a brand new w10 computer and now step 1 is really weird.  ctrl shift I  immediately magnifies the screen to 200% so that 75% of the screen is no longer visible.

I tried tools > program preferences > program optons > and unselected magnifier option, but that had no affect on this disgusting behavior.

I also tried creating a new capture profile with ctrl alt Q, and it has the same problem.

It does not seem to be related to windows 10 magnifierl

I had to reinstall snagit 9 on my windows 10 computer.
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rberkeConsultantAsked:
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rberkeConnect With a Mentor ConsultantAuthor Commented:
very odd, but it now works fine.  The only thing significant is that I turned the computer off when I went home last night.

Sorry to have bothered you all.
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JohnConnect With a Mentor Business Consultant (Owner)Commented:
That is a very old version of SnagIt and not compliant with Windows 10.

I am currently using SnagIt V2018 on my Window 10 Pro machine, but used SnagIt V13 successfully before that on Windows 10.

Upgrade your version and you should be fine.
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Shaun VermaakConnect With a Mentor Technical Specialist/DeveloperCommented:
I get that you are struggling with Snagit but if you are willing to change, consider something like ShareX or Lightshot
https://getsharex.com
https://app.prntscr.com
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rberkeConsultantAuthor Commented:
SnagIt v9 was the last version that could capture plain text and put on the clipboard.  For instance, it could pull the text out of a Windows error message. Techsmith pulled that feature in v10.
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Shaun VermaakTechnical Specialist/DeveloperCommented:
ShareX can do that too
sharex1.png
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rberkeConsultantAuthor Commented:
I'll keep it in mind.  But for the next week I will continue trying to make snagit work, I have grown fond of it.

I will keep this question open for a few days then close it as "unsolved", but still award "points for effort"
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JohnConnect With a Mentor Business Consultant (Owner)Commented:
I don't know if you can make it work. That version is older than 2010 and long precedes Windows 10 so it is unlikely. It probably conflicts with modern Video drivers.
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rberkeConsultantAuthor Commented:
It actually worked with windows 10 pro on my old computer, so I am hopeful.  We will see.
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JohnConnect With a Mentor Business Consultant (Owner)Commented:
Yes, let's hope. Video hardware can make a difference (that is older hardware and newer hardware).
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rberkeConsultantAuthor Commented:
Problem went away after a reboot.
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