Windows 7 Prints, but Devices and Printers shows an empty window.

computerlarry used Ask the Experts™
User has Windows 7 Home Premium. Dell laptop about 5 years old.
Programs can print, but Devices and Printers shows and empty window after searching.
I was able to print from WordPad, and Quickbooks Pro 2007, for example.

I did run SFC /scannow,  which found no errors.
I turned off the print spooler service, then started it again.

It still is blank.

Anything else to try before I backup, wipe and reinstall ?

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JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018
Re: the Print Spooler:

Stop the spooler
Delete the print quues    Del c:\windows\system32\spool\printers\*
Start the spooler

Restart and test.

Still no printers?  Make a new, test Windows User Profile (Account). Log into the new Account, and look in Devices and Printers. Any printers?

If no, try a non-destructive Windows Repair Install.
Technical Advisor
Click Start, type services.msc and press ENTER.
Double-click Bluetooth Support Service and set its start type to Manual.
Click Start to start the service, and click OK.

Click Start, click All Programs, click Accessories, right-click Command Prompt, and then click Run as administrator.
Type the following command, and press ENTER.
regsvr32  "%ProgramFiles%\Internet Explorer\ieproxy.dll"
You should see this message.

Download, unzip the archive and run the enclosed REG file. This should restore the missing MSXML6 DLL registration entries.

Restart Windows and check if Devices and Printers opens correctly.
Top Expert 2013
RaminTechnical Advisor


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