Windows Updates

Hello Experts

I have a client with several desktops (All Windows 7 Pro running in a domain), all displaying the same symptom:  Windows update will not run.

When I run it, it tells me to check for updates.  When I check for updates, I get an error saying Windows cannot update because the service is not running, and that I may need to restart the computer.  I checked the Windows Update Service and it says it is running. After a restart I get the same results.  I tried a system restore, but that made no difference.   I also tried stopping the service and restarting a machine.  Still the same results.

I'm attaching a screen shot of the error message after I have checked for updates.

Anyone have an idea how to resolve this?

Thanks

thedslguy
screenshot.png
LVL 1
thedslguyComputer and Network ConsultantAsked:
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JohnBusiness Consultant (Owner)Commented:
Run the Windows Update Troubleshooter and let us know if the issue you have shows up in the troubleshooter. I just updated a Windows 7 VM today and our Windows 7 machines at clients are updating fine,

http://support.microsoft.com/kb/971058
RaminTechnical AdvisorCommented:
Click Start
Type: cmd
Right click on cmd in start menu and select 'Run as Administrator'
Type: net stop wuauserv
Hit Enter
Type: ren c:\windows\SoftwareDistribution softwaredistribution.old
Hit Enter
Type: net start wuauserv
Hit Enter
Type: exit
Hit Enter

Attempt to download updates and let us know the result.

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Tom CieslikIT EngineerCommented:
There is a Microsoft Issue for this error
You can try apply this and check what is going to happend

https://support.microsoft.com/en-us/help/2730071/-windows-update-cannot-check-for-updates-error-message-when-you-try-to
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yo_beeDirector of Information TechnologyCommented:
I would also check to see what startup method is set for Windows Updates.
Open Services.msc > windows update
thedslguyComputer and Network ConsultantAuthor Commented:
Ramin:

that solution worked.  Thank you.

John Hurst:

I copied and pasted your link into two of the machines and both  said "Page Cannot be Displayed".  I Also googled "Windows Update Troubleshooter" and followed that link.  It displayed the page but wouldn;t download a tool.

That being the case I tried Ramin's suggestion.

Thank you anyway.

thedslguy
RaminTechnical AdvisorCommented:
You're welcome, I'm glad I could help.
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