Windows Updates

Hello Experts

I have a client with several desktops (All Windows 7 Pro running in a domain), all displaying the same symptom:  Windows update will not run.

When I run it, it tells me to check for updates.  When I check for updates, I get an error saying Windows cannot update because the service is not running, and that I may need to restart the computer.  I checked the Windows Update Service and it says it is running. After a restart I get the same results.  I tried a system restore, but that made no difference.   I also tried stopping the service and restarting a machine.  Still the same results.

I'm attaching a screen shot of the error message after I have checked for updates.

Anyone have an idea how to resolve this?


thedslguyComputer and Network ConsultantAsked:
Who is Participating?

[Product update] Infrastructure Analysis Tool is now available with Business Accounts.Learn More

I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

JohnBusiness Consultant (Owner)Commented:
Run the Windows Update Troubleshooter and let us know if the issue you have shows up in the troubleshooter. I just updated a Windows 7 VM today and our Windows 7 machines at clients are updating fine,
RaminTechnical AdvisorCommented:
Click Start
Type: cmd
Right click on cmd in start menu and select 'Run as Administrator'
Type: net stop wuauserv
Hit Enter
Type: ren c:\windows\SoftwareDistribution softwaredistribution.old
Hit Enter
Type: net start wuauserv
Hit Enter
Type: exit
Hit Enter

Attempt to download updates and let us know the result.

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
Tom CieslikIT EngineerCommented:
There is a Microsoft Issue for this error
You can try apply this and check what is going to happend
The 7 Worst Nightmares of a Sysadmin

Fear not! To defend your business’ IT systems we’re going to shine a light on the seven most sinister terrors that haunt sysadmins. That way you can be sure there’s nothing in your stack waiting to go bump in the night.

yo_beeDirector of Information TechnologyCommented:
I would also check to see what startup method is set for Windows Updates.
Open Services.msc > windows update
thedslguyComputer and Network ConsultantAuthor Commented:

that solution worked.  Thank you.

John Hurst:

I copied and pasted your link into two of the machines and both  said "Page Cannot be Displayed".  I Also googled "Windows Update Troubleshooter" and followed that link.  It displayed the page but wouldn;t download a tool.

That being the case I tried Ramin's suggestion.

Thank you anyway.

RaminTechnical AdvisorCommented:
You're welcome, I'm glad I could help.
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Windows OS

From novice to tech pro — start learning today.