Chrome slow to load

tonelm54
tonelm54 used Ask the Experts™
on
We seem to be having an issue with Google Chrome on our network. When you load it everything seems fine, then when you goto the first page it takes about 2 minutes to load, surfing while on that domain seems fine, however try to goto another domain and you can start waiting again. It sounds like DNS however Firefox and IE work fine, its just Chrome.

Any ideas?
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RaminTechnical Advisor

Commented:
Disable Hardware Acceleration and check if it helps.

Type below text in Chrome address  bar and Hit Enter:
chrome://settings/

Then click on Settings >>  Advanced Settings >> System >>   then uncheck "Use hardware acceleration when available".
Close all open Chrome browser instances and restart Chrome.
                                        * * * * *
Type below text in Chrome address  bar and Hit Enter:
chrome://settings/help
Make sure Chrome is up to date.
David FavorFractional CTO
Distinguished Expert 2018

Commented:
Could also be something else on your system.

Try running top (or equivalent) on the command line + see if CPU is spinning.

Also check Chrome task list (settings -> more tools -> task manager) + see if one or more threads are spinning CPUs.

Spinning == >100% CPU usage.

You can debug DNS on the command line, with dig or nslookup.

This will tell you if DNS is running slow for some reason.

Author

Commented:
Hardware acceleaction is switched off with no improvement

Chrome is running Version 62.0.3202.94 (Official Build) (64-bit) which is apparently latest version

During the issue Chrome is running at 0.2% CPU with 67% available

DNS seems ok, as IE and Firefox run without issue
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David FavorFractional CTO
Distinguished Expert 2018

Commented:
Provide an exact URL of one page where you see the problem.

Maybe there's some odd interaction with a page's broken HTML + Chrome.
David FavorFractional CTO
Distinguished Expert 2018

Commented:
Chrome 63.0.3239.108 shows to be latest version, so first upgrade Chrome + see if problem persists.

If problem persists, please post an exact URL of a page where you see this problem.

Author

Commented:
Sorry for the massive delay in response :-(

Any url is effected, BBC, Google, anything :-S

Firefox and IE are fine.

Any ideas?
RaminTechnical Advisor

Commented:
Uninstall Chrome Completely:

Use Chrome Cleanup Tool:    https://www.google.com/chrome/cleanup-tool/

Try uninstalling Chrome and also delete all the user files from C: drive (Sync and Backup your bookmarks).

C:\Program Files\Google\Chrome  
and
C:\Users\<YourUserName>\AppData\Local\Google\Chrome or the entire Google folder.

Restart your PC. Download the alternate Chrome installer and install it as Administrator.

Chrome Download link:
https://www.google.com/intl/en/chrome/browser/desktop/index.html?standalone=1

Restart your PC.
I had the same problem and tried everything listed here.  Nothing worked.  
This worked for me:

close chrome completely
open internet explorer and paste this into address bar:  %LOCALAPPDATA%\Google\Chrome\User Data\
find the default folder and rename it "backup default"

exit and restart chrome.  
this basically creates a new user profile

good luck - I spent weeks trying to get mine fixed.
This worked, I had tried everything else and this is the only thing that worked!!!!

Thank you Rachel.
renaming the default folder worked for me too
I would add 1 thing....start windows task manager and make sure ALL instances of Chrome are closed. I had 5 instances still running even though I had closed all chrome windows; something was causing parts of it to hang and not shutdown.
Thanks @Rachel Juren your solution worked a treat.
confirmed working solution for most common problem

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