Cannot input password in ubuntu 17.04

I cannot input my password into the input box in Ubuntu 17.04.  Some thing is frozen.  Is there a workaround to fix this?
sunseAsked:
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

 
David FavorLinux/LXD/WordPress/Hosting SavantCommented:
Likely best to start with if this is a local machine (you have console access) or a machine deployed on the net through a hosting company.

Also define what frozen might mean. No prompt... or something else...
0
 
sunseAuthor Commented:
There is a prompt but when I hit the keyboard keys to enter the password input box does not respond.  This is a local machine.
0
 
David FavorLinux/LXD/WordPress/Hosting SavantCommented:
There is a prompt - If you're referring to a command line prompt, this is where you input your user name + hit return + receive a password prompt.

Maybe you're saying... When you input your user + hit return, nothing happens.

Maybe you can add to this question exactly what you see + what you input + what happens at each step.
0

Experts Exchange Solution brought to you by ConnectWise

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
Ultimate Tool Kit for Technology Solution Provider

Broken down into practical pointers and step-by-step instructions, the IT Service Excellence Tool Kit delivers expert advice for technology solution providers. Get your free copy now.

 
sunseAuthor Commented:
When I try to input my password, the cursor does not move, the password dots do not show up and if I press enter I cannot enter the system
0
 
sunseAuthor Commented:
I was able to login using  Ubuntu's built in keyboard, but now Ubuntu is locked on a loop
0
 
David FavorLinux/LXD/WordPress/Hosting SavantCommented:
Password dots makes me think you're somehow using a Window Manager (GUI) rather than command line interface.

First off, check docs for your specific Window Manger + figure out how to kill it + get to a command line.

Once you've logged in at the command line, check /var/log/syslog or the log file associated with your specific Window Manager to debug + resolve your problem.

Sounds like your Window Manager is where the problem occurs.
0
 
sunseAuthor Commented:
No, I am  not using a windows manager, I am using the Ubuntu GUI.  How can I kill the Ubuntu process without using the terminal? I can login if  use the Ubuntu built in keyboard, but once I am in, the terminal is in a loop, always moving tot he next line and showing my /home/Giuseppa directory
0
 
sunseAuthor Commented:
I was able to kill the loop using the Crtl Z/C command, but now the entire OS is frozen in addition to the password input box
0
 
David FavorLinux/LXD/WordPress/Hosting SavantCommented:
Seems like it might be good for you to make a short video showing the problem.
0
 
sunseAuthor Commented:
The problem was the keyboard.  It was not working.  The problem was solved by using a good keyboard.
0
Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

All Courses

From novice to tech pro — start learning today.