Cannot input password in ubuntu 17.04

I cannot input my password into the input box in Ubuntu 17.04.  Some thing is frozen.  Is there a workaround to fix this?
sunseApplication DesignerAsked:
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David FavorLinux/LXD/WordPress/Hosting SavantCommented:
Likely best to start with if this is a local machine (you have console access) or a machine deployed on the net through a hosting company.

Also define what frozen might mean. No prompt... or something else...
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sunseApplication DesignerAuthor Commented:
There is a prompt but when I hit the keyboard keys to enter the password input box does not respond.  This is a local machine.
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David FavorLinux/LXD/WordPress/Hosting SavantCommented:
There is a prompt - If you're referring to a command line prompt, this is where you input your user name + hit return + receive a password prompt.

Maybe you're saying... When you input your user + hit return, nothing happens.

Maybe you can add to this question exactly what you see + what you input + what happens at each step.
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sunseApplication DesignerAuthor Commented:
When I try to input my password, the cursor does not move, the password dots do not show up and if I press enter I cannot enter the system
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sunseApplication DesignerAuthor Commented:
I was able to login using  Ubuntu's built in keyboard, but now Ubuntu is locked on a loop
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David FavorLinux/LXD/WordPress/Hosting SavantCommented:
Password dots makes me think you're somehow using a Window Manager (GUI) rather than command line interface.

First off, check docs for your specific Window Manger + figure out how to kill it + get to a command line.

Once you've logged in at the command line, check /var/log/syslog or the log file associated with your specific Window Manager to debug + resolve your problem.

Sounds like your Window Manager is where the problem occurs.
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sunseApplication DesignerAuthor Commented:
No, I am  not using a windows manager, I am using the Ubuntu GUI.  How can I kill the Ubuntu process without using the terminal? I can login if  use the Ubuntu built in keyboard, but once I am in, the terminal is in a loop, always moving tot he next line and showing my /home/Giuseppa directory
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sunseApplication DesignerAuthor Commented:
I was able to kill the loop using the Crtl Z/C command, but now the entire OS is frozen in addition to the password input box
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David FavorLinux/LXD/WordPress/Hosting SavantCommented:
Seems like it might be good for you to make a short video showing the problem.
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sunseApplication DesignerAuthor Commented:
The problem was the keyboard.  It was not working.  The problem was solved by using a good keyboard.
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