Windows Server 2012 R2 Essantials Shutdown (Server Infrastructure Licensing)

Hello,

I am looking for help regrading the cause of this unexpected shutdown.

Going trough events log looking for the cause of the shutdown in system log in found the following:

Log Name:      System
Source:        User32
Date:          12/2/2017 11:00:09 AM
Event ID:      1074
Task Category: None
Level:         Information
Keywords:      Classic
User:          SYSTEM
Computer:    
Description:
The process C:\Windows\system32\silsvc.exe has initiated the power off of computer on behalf of user NT AUTHORITY\SYSTEM for the following reason: No title for this reason could be found
 Reason Code: 0x2000c
 Shutdown Type: power off
 Comment: Licensing Compliance Service caused a shutdown. Please look at the events under Microsoft > Windows > Server Infrastructure Licensing > Operational for details.


I checked the the logs for the Server Infrastructure Licensing:


Log Name:      Microsoft-Windows-Server Infrastructure Licensing/Operational
Source:        Microsoft-Windows-Server Infrastructure Licensing
Date:          12/2/2017 11:00:08 AM
Event ID:      50
Task Category: None
Level:         Error
Keywords:      
User:          SYSTEM
Computer:    
Description:
Root domain check did not pass because error 0x80070008 occurred in function f1980 [IAHE].
Not enough storage is available to process this command.

Make sure that the domain that this computer is joined is reachable. This server will automatically shut down if the issue cannot be corrected.

Another eventlog:

Log Name:      Microsoft-Windows-Server Infrastructure Licensing/Operational
Source:        Microsoft-Windows-Server Infrastructure Licensing
Date:          12/2/2017 11:00:08 AM
Event ID:      28
Task Category: None
Level:         Information
Keywords:      
User:          SYSTEM
Computer:      
Description:
Windows is going to be shutdown because your environment is out of compliance.

Log Name:      Microsoft-Windows-Server Infrastructure Licensing/Operational
Source:        Microsoft-Windows-Server Infrastructure Licensing
Date:          12/2/2017 10:30:08 AM
Event ID:      38
Task Category: None
Level:         Error
Keywords:      
User:          SYSTEM
Computer:      
Description:
The Root Domain Check detected a condition in your environment that is out of compliance with the licensing policy. This server will be automatically shut down if the issue is not corrected in 0 day(s) 0 hour(s) 30 minute(s). Please look for additional events for Root Domain Check to troubleshoot.


This are the main events log related this issue, please advice as necessary.

Thanks.
lineonecorpAsked:
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Lee W, MVPTechnology and Business Process AdvisorCommented:
Essentials MUST be your FSMO Master DC.  If you move the roles, you're out of compliance.  Do you have other servers in the domain?  Other DCs?  (You CAN have other DCs, but Essentials *MUST* be the FSMO Master holder for ALL roles).
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lineonecorpAuthor Commented:
Lee W,


Thank you for your fast reply
We have just one DC, Essential is holding all the FSMO roles.
Any other reasons?
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Lee W, MVPTechnology and Business Process AdvisorCommented:
Start troubleshooting AD.  Use NetDOM /query FSMO to check what servers are holding the roles.

How many user accounts do you have?  Essentials is limited to 25.  Any more than that and you need to convert to Server Standard.  Also limited to 50 devices.  I'm not sure if that would generate a compliance shutdown, but it MIGHT.  Also, run DCDIAG /C /E /V and review.  Look for failures.  (I don't know I have the time to review the results, but if you're going to post them, DON'T copy and paste.  Attach a text file).
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Lee W, MVPTechnology and Business Process AdvisorCommented:
According to one post I read, "heap exhaustion", probably related to the print spooler and a third party driver could be causing this.  Have you rebooted?

See also:
https://glennopedia.com/2016/04/29/license-compliance-checking-in-windows-essentials-and-foundation/

And potentially:
https://social.technet.microsoft.com/Forums/en-US/1418788a-b8bd-4a43-86c2-24b756f8f24a/server-infrastructure-licensing-automatic-shut-down?forum=winserveressentials
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lineonecorpAuthor Commented:
Lee W,

we have 18 users and 11 devices currently using Essentials 2012 r2.
I
did Run the command NetDOM /query FSMO, the Essentials server is taking all the roles.  

I did also run DCDIAG /C /E /V  all the tests were successful, except the following:

Starting test: SystemLog

         * The System Event log test
         An error event occurred.  EventID: 0x0000272C

            Time Generated: 12/04/2017   16:03:41

            Event String:

            DCOM was unable to communicate with the computer 192.168.X.X (router) using any of the configured protocols; requested by PID     49f8 (C:\Windows\system32\dcdiag.exe).

         An error event occurred.  EventID: 0x0000272C

            Time Generated: 12/04/2017   16:04:02

            Event String:

            DCOM was unable to communicate with the computer 64.59.144.90 (DNS) using any of the configured protocols; requested by PID     49f8 (C:\Windows\system32\dcdiag.exe).

         An error event occurred.  EventID: 0x0000272C

            Time Generated: 12/04/2017   16:04:23

            Event String:

            DCOM was unable to communicate with the computer 64.59.150.136 (DNS) using any of the configured protocols; requested by PID     49f8 (C:\Windows\system32\dcdiag.exe).

Open in new window


  I don't have permission to upload the whole log file.


What log should I check to verify the "heap exhaustion"? The print spooler looks normal for now.


Thanks for the links
FSMO.png
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Lee W, MVPTechnology and Business Process AdvisorCommented:
Not sure who you need permission from, but if you don't, you should probably look at creating a gig or hiring a consultant to help you with this.  The png you uploaded is useless because it doesn't identify the server (I'd take you for your word that they are all listed as the Essentials system but that's the kind of information we need to be able to see.

In my opinion, being hesitant to post most information is unnecessary - you're public IP SHOULD be masked behind a firewall/router and the .local domains are not routable.  As long as you don't post passwords, you're generally ok.

Question - did this happen once or is this happening repeatedly?  If this has happened once, it's probably a heap issue based on what I'm reading.  In which case, you can check out using poolmon to try to figure out what is causing it - https://support.microsoft.com/en-us/help/177415/how-to-use-memory-pool-monitor-poolmon-exe-to-troubleshoot-kernel-mode or you can schedule a weekly reboot (that would be somewhat ignoring the problem, but would probably minimize issues.
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lineonecorpAuthor Commented:
Sorry got waylaid with some Ransomware. Will provide further into as required.
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lineonecorpAuthor Commented:
Thanks to all and sorry for the delay. It was a printer driver that was causing the issue.
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