Mouse cursor disappears behind window in Win8.1

I have a situation where a specific user is connecting to our organization network through a VPN address successfully, but then if she touches the touchscreen of her laptop, if she opens Internet Explorer 11 and is logged onto our RDS Web site, the mouse cursor disappears behind the IE window when the cursor is passed over that window. What is going on?  Weird.
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RaminTechnical AdvisorCommented:
You may need to update drivers.

It can also be Display driver issue.  try upgrading or reinstalling the drivers and see if the problem is still present.

                                                                * * * * *

Go to control panel >> Mouse and uncheck everything just like below pictures and check if the problem is resolved..



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colorbarsAuthor Commented:
This was the only comment.  It worked. We had not been able to work on the computer as it was off-site and remote work was only available to us.  But these answers helped resolve the issue and our user is happy again.
RaminTechnical AdvisorCommented:
am Glad to hear that, thanks.
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