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This was the only comment. &nbsp;It worked. We had not been able to work on the computer as it was off-site and remote work was only available to us. &nbsp;But these answers helped resolve the issue and our user is happy again.
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This was the only comment.  It worked. We had not been able to work on the computer as it was off-site and remote work was only available to us.  But these answers helped resolve the issue and our user is happy again.

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am Glad to hear that, thanks.
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I have a situation where a specific user is connecting to our organization network through a VPN address successfully, but then if she touches the touchscreen of her laptop, if she opens Internet Explorer 11 and is logged onto our RDS Web site, the mouse cursor disappears behind the IE window when the cursor is passed over that window. What is going on? &nbsp;Weird.
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I have a situation where a specific user is connecting to our organization network through a VPN address successfully, but then if she touches the touchscreen of her laptop, if she opens Internet Explorer 11 and is logged onto our RDS Web site, the mouse cursor disappears behind the IE window when the cursor is passed over that window. What is going on?  Weird.

Mouse cursor disappears behind window in Win8.1

This topic area includes legacy versions of Windows prior to Windows 2000: Windows 3/3.1, Windows 95 and Windows 98, plus any other Windows-related versions including Windows Mobile.

Windows OS

Networking is the process of connecting computing devices, peripherals and terminals together through a system that uses wiring, cabling or radio waves that enable their users to communicate, share information and interact over distances. Often associated are issues regarding operating systems, hardware and equipment, cloud and virtual networking, protocols, architecture, storage and management.

Networking

A virtual private network (VPN) is a network that uses a public telecommunication infrastructure, such as the Internet, to provide remote offices or travelling users access to a central organizational network securely. VPNs encapsulate data transfers using secure cryptographic methods and other security mechanisms to ensure that only authorized users can access the network and that the data cannot be intercepted.