Lenovo hardware scan issues

Lenovo desktop which runs a hardware scan once a week. Sunday it found two failures.
A Malwarebytes scan found Google Chrome related pups. Normal for MB to find those.

The next scan Lenovo got one cancel and one red X.

It gives a final result code. Then today Trend Micro would not open. I got a new serial number and re-download and that program appears to be fine. Scan with that and MB and nothing found.
Then the 3rd Lenovo scan and the cancel and one red X are still there.
On their forum it was suggested to run a Chkdsk which I have not done yet. I was planning to do it without backing up some folders. I've done check disk many time before.

It was interesting that during one Lenovo scan a message bottom right that a hardware had been installed. Not it had not. Nothing was installed or plugged in.

first scan 2 failures2nd and 3rd scans with a cancel and an Xdevice plugged in - falsem
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nickg5Asked:
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JohnBusiness Consultant (Owner)Commented:
That says Lenovo Solution Center found a drive error.

Download this new tool and test the drives with it.

https://pcsupport.lenovo.com/ca/en/lenovodiagnosticsolutions/tools/diagtools

It is a newer and better tool. LSC has bugs and Lenovo is not fixing them. Try Lenovo Diagnostics Lite. I use the newer one now.
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Jackie ManIT ManagerCommented:
It is a typical disk error.

Are there other symptoms such as Desktop PC running slow?
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JohnBusiness Consultant (Owner)Commented:
Yes I know. Lenovo Solution Center doesn't always work. It may be correct here, but I recommend using the new tool to be certain one way or the other.

LSC told me the main drive in my M73 Tower was going out. Lenovo sent me a new drive (my C: Drive). I tested several time with the Diagnostics Lite tool and it said repeatedly "All was well"  Lenovo Support verified the later test and I returned the drive. All IS well.
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nickg5Author Commented:
Slow issues only with Hotmail and Outlook e-mails. That was somewhat taken care of with clearing the history Google Chrome for the first time in many weeks as well as the scan by MalwareBytes. I'll try to newer Lenovo tool tomorrow.
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dbruntonQuid, Me Anxius Sum?  Illegitimi non carborundum.Commented:
You've got two problems.

One is software and the other is hardware.

The software one is the result of Malwarebyte scans.  These may not be malicious and seem to be discussed here  https://forums.malwarebytes.com/topic/214438-chrome-web-data-pup-wont-go-away/  in lots of detail.

The hardware one is the hard disk and whether it is failing or not.  You could run the updated Lenovo diagnostic as John suggests or get the hard disk manufacturer's util and run that.  Instead of "could" I strongly recommend should.
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nobusCommented:
here the WD diagnostics : https://support.wdc.com/downloads.aspx?p=3
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JohnBusiness Consultant (Owner)Commented:
Please let us know about the new diagnostic results before forming a conclusion.
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nickg5Author Commented:
Results with new tool and the results give more details. This happens to be the smaller hard drive C.
There is another larger HD on board.
99% healthy does not sound like death bed.

vb
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JohnBusiness Consultant (Owner)Commented:
I would keep a watch on it and see if the errors increase.
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nickg5Author Commented:
What issues should those errors cause?

That cancel was not a cancel on Sunday. It was a failure. And from a previous image it was interesting that in the middle of the scan that failed it thought it detected a device being plugged into audio jack and that was totally false. That failure test turned to a cancel on the second and third scan.

Moving everything to the larger drive F could be a solution if any further problems occur?
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JohnBusiness Consultant (Owner)Commented:
Hard Drives can develop bad spots. It is far less common today that it used to be.
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nickg5Author Commented:
There was a comment that it was a typical hard drive error. Typical meaning normal or typically they lead to total failure?
I went with the first link posted from the Lenovo site.

Watchful waiting and hope none of your doctors have ever used that term for you.
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JohnBusiness Consultant (Owner)Commented:
Thanks for the update.
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dbruntonQuid, Me Anxius Sum?  Illegitimi non carborundum.Commented:
You do need to run chkdsk on this drive now.

That should also help find errors.
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nobusCommented:
i Always run a diagnostic on the drive - before running chkdsk, to be sure it operates well
also - i often use the HDDRegenerator to fix bad drives (not free)  http://www.dposoft.net/hdd.html
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nickg5Author Commented:
With 99% healthy we ignored it. Then today ran another scan with the tool given by JH and the scan found no hardware failures.
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JohnBusiness Consultant (Owner)Commented:
I think the newer product is much better and gives more reliable results. So I think you are fine with the new results
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