Backup Exec 12.5 stopped running after changing BEUSER and Network Admin password

Active DirectoryBackup Exec Related ServicesService Logon PropertyHi,
 
 I have Windows 2008 Server running "Backup Exec 12.5 for Windows Server". Recently I changed the password for both network/domain administrator and BEUSER in Active Directory and "Backup Exec 12.5 for windows Server" stopping running the backups.
 In Services.msc, I see five BE related services and they are all showing "started". I have not restarted the server since I changed passwords nor any of these five BE related services.
 What do I need to do to make the backup program run again?

Thanks.
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sgleeAsked:
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Scott CSenior EngineerCommented:
Here you go...

For Password change in BE UI:
1. Select the Backupexec Icon -> Select Configuration and settings -> select logon account -> select manage logon accounts
2. Edit the account which says administrator and click change password and reenter the password you just changed in windows
Ref article: http://www.symantec.com/business/support/index?page=content&id=HOWTO73282#v53889796  ---Not there anymore

For password change for services: 
1.Click the Backup Exec button, select Configuration and Settings, and then select Backup Exec Services.
2.On the Backup Exec Services Manager dialog box, select the appropriate server, and then select the service for which you want to change the service account.
3.Click Edit credentials.
4.Check the Change service account credentials check box.
5.Enter the new user name and password for the service account.
Ref: http://www.symantec.com/business/support/index?page=content&id=HOWTO74253#v62327962  ---Not there anymore


Found the above here....https://vox.veritas.com/t5/Backup-Exec/Change-password-account-login-Backup-Exec/td-p/639817

Veritas seems to be removing their articles for older products.  That's why I copied and referenced the above.
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Radhakrishnan RSenior Technical LeadCommented:
Hi,

I hope the jobs are running using the "BEUSer" account? since you changed the password, you need to change the logon account name (BeUser) with current password. Also, in Backup Exec console, change the password accordingly. If you didn't change the password the credentials check fails. Hence, job also fails.
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sgleeAuthor Commented:
@Scott
Let me follow your instructions and I will report back.
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sgleeAuthor Commented:
Backu Exec Logon ManagementPassword Change in Backup Exec Services@Scott
(1) From BE menu, I clicked Network/Logon Accounts. On the Logon Account Management window, selected System Logon Account which was already "Default" account and entered new password there.
(2) From BE menu, I clicked Tools/Backup Exec Services, selected server name "DC1" (there was only one), clicked "Services Credentials", checked "Change service account information" box, and entered Username, selected Domain Name & entered New Password.

I selected Backup Job and clicked RUN and it is backing up the files :)

I did NOT  restart any of BE related services in Services.msc. Do I need to?

Thanks.
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Scott CSenior EngineerCommented:
Glad I could help.  Yes, you need to restart the services as directed by the 'credentials change' notification.
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sgleeAuthor Commented:
I did not restart but BE started backing up after doing what I did.
I will reboot the server over the weekend to see if backup exec still works.
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