User (administrator) Windows 10 Pro does not have Change Password option

User needed to change password because it expired.
Went to Control Panel / Users and doesn't see the Change Password Option.
Somehow got the password changed - I just don't know how right now...
I tried it and got the same.
So I selected "manage another user" and then selected the SAME user.
The option to change the password appeared in this case.

Any thoughts re: what could cause, how to fix?
LVL 27
Fred MarshallPrincipalAsked:
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JohnBusiness Consultant (Owner)Commented:
Does the user have a PIN ? If so make another user name, log in, attempt admin tools and supply the PIN when asked.

Also can you restore to a prior point? That requires admin credentials but may fix the problem.

What caused it? Some errant action on the part of the user

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Member_2_7961041Commented:
What about Administrative tools > computer management > users?
Fred MarshallPrincipalAuthor Commented:
It appears that a Jr. Admin set the minimum password reset time to 8 days......
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JohnBusiness Consultant (Owner)Commented:
What does that mean?  Can you access?
Fred MarshallPrincipalAuthor Commented:
Member_2_7961041: I don't find a password entry at:
This PC / Manage / Computer Management / System Tools / Local User and Groups / Users / [user]
only the password change / expiration policies.
Fred MarshallPrincipalAuthor Commented:
It appears that the User was told that a password change was necessary and is given a dialog to do that at login time.
This is the normal thing.
This dialog would not accept the required special characters.
So, it seems, the User was stuck and assistance was required.
Min-PW-Age.png
JohnBusiness Consultant (Owner)Commented:
Thanks for the update and I was happy to help you.
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Windows 10

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