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Xerox Printers slow to spool
This one has me totally stumped. So we've moved to Kyocera from Xerox, but still have a few Xerox 4510's around. Everything was fine until last week the Xerox printers started to take 30-60 seconds to spool even small single page jobs. Once the job spools it spits out 16 pages of my test pdf fine, just the initial print is slow.
My printer server was still 2008 so I decided to toss up a VM on 2012 R2 and migrate. Printed to the freshly mapped xerox machines on latest drivers....same issue.
Here is what I've tried. Tried different drivers PS, PCL5, PCL6. Tried direct to printer. Mapped to IP as local port in case it was the server. All of this resulted in the same behavior.
Hooking up a USB and being sure to use the same driver, works fine so it doesn't appear to be a driver issue.
This behavior is the same for 3 different 4510s in 3 different buildings on different clients on different switches. Only thing I can possibly guess would be that my switches are causing an issue??? But only for Xerox??? The Kyocera's are all fine, you can hear them printing within a second or 2 at most, and they are on the same network equipment as well.
I don't even know where to go from here, switches are ubiqiti edgemax.
My printer server was still 2008 so I decided to toss up a VM on 2012 R2 and migrate. Printed to the freshly mapped xerox machines on latest drivers....same issue.
Here is what I've tried. Tried different drivers PS, PCL5, PCL6. Tried direct to printer. Mapped to IP as local port in case it was the server. All of this resulted in the same behavior.
Hooking up a USB and being sure to use the same driver, works fine so it doesn't appear to be a driver issue.
This behavior is the same for 3 different 4510s in 3 different buildings on different clients on different switches. Only thing I can possibly guess would be that my switches are causing an issue??? But only for Xerox??? The Kyocera's are all fine, you can hear them printing within a second or 2 at most, and they are on the same network equipment as well.
I don't even know where to go from here, switches are ubiqiti edgemax.
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ASKER
Yep I tried all 3 of those same results.
Perhaps attach the units directly to a dedicated printer server, not a computer?
https://www.ebay.com/sch/i.html?_odkw=printer+server&mfe=search&_sop=15&_osacat=58058&_from=R40&_trksid=p2045573.m570.l1313.TR4.TRC2.A0.H0.Xprinter+server+-hp.TRS1&_nkw=printer+server+-hp&_sacat=58058
https://www.ebay.com/sch/i.html?_odkw=printer+server&mfe=search&_sop=15&_osacat=58058&_from=R40&_trksid=p2045573.m570.l1313.TR4.TRC2.A0.H0.Xprinter+server+-hp.TRS1&_nkw=printer+server+-hp&_sacat=58058
Have you restarted your network equipment.
You stated you have tested with TCP/IP port was that on a local workstation ?
what has changed since the were working?
You stated you have tested with TCP/IP port was that on a local workstation ?
what has changed since the were working?
ASKER
No i haven't since we are in peak season and are a 24/7 shop, that is my next step (but will likely have to wait until this weekend).
I tested the TCP/IP port on 2 different workstations on 2 separate switches and 2 different printers (printers both on the same switch as the workstation). My thought was that if something was bugged out in building one's switch surely it would't be also in building 2, but it was. That is the puzzling bit if it was server related the IP port should still work, and if it didn't then it had to be the driver right, except via USB that same driver works fine. Gotta be something in the switch, but these have been rock solid for well over a year with no other issues.
I tested the TCP/IP port on 2 different workstations on 2 separate switches and 2 different printers (printers both on the same switch as the workstation). My thought was that if something was bugged out in building one's switch surely it would't be also in building 2, but it was. That is the puzzling bit if it was server related the IP port should still work, and if it didn't then it had to be the driver right, except via USB that same driver works fine. Gotta be something in the switch, but these have been rock solid for well over a year with no other issues.
I guess the printers have been restarted ?
what switch hardware do you use ?
ASKER
Ubiquiti Networks - EdgeSwitch and yes I restarted the workstations and printers several times, even unplugging to be sure it was fully flushed.
ASKER
guess i can toss the PC and printer on a work group switch and see if it is the card level or on the main network.
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Also check if the ports are set to Auto Negotiate or Full duplex.
ASKER
Different users, printers, and workstations were tested so I don't think it is at the PC or user level. Could be a windows update, it started 2 weeks ago while I was out of town of course. I'll test tomorrow on a separate switch with just the printer and workstation.
ASKER
I'm sure they are set to auto, as I'd rarely set it otherwise.
ASKER
I'll update this in the morning.
ASKER
So tested it on a separate switch and it was still slow.
So going back to basics only thing left was the printer(s) themselves. I updates the firmware, and sure enough that fixed it (it was really old anyway). Not sure what sparked the degradation, probably something in the network or windows update. Going to give the points to Zaheer on this one since they were most helpful in leading me to a solution (although not a solution on their own).
So going back to basics only thing left was the printer(s) themselves. I updates the firmware, and sure enough that fixed it (it was really old anyway). Not sure what sparked the degradation, probably something in the network or windows update. Going to give the points to Zaheer on this one since they were most helpful in leading me to a solution (although not a solution on their own).
Thank you. To be honest that was next on my list.
Firmware! (smacks forehead)
ASKER
Yah really weird one, odd that whatever it was hit all 4 4510's left roughly at the same time. Likely a windows update or something, that revealed a long overdue FW update.
Makes perfect sense now. I'm just kicking myself for not suggesting it immediately. It's usually the second or third thing that comes to mind...right after "is it plugged in?" and "did you restart it?".
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