troubleshooting Question

Windows 10 locks when remotely controlling it

Avatar of joebilek
joebilekFlag for Sweden asked on
SoftwareWindows OSWindows 10
10 Comments2 Solutions170 ViewsLast Modified:
Hi!

One of our customers have two computers running Microsoft Windows 10 Pro 10.0.15063. They are both joined to a Windows 2008 domain. For some reason, as soon as we connect to these computer remotely and take control (that is, using the mouse, pressing any keys, etc ), using any kind of remote connection software, they both immediately goes into lock screen. The user then has to type his password to unlock it and the computer then locks again. The two users are both local administrators on their computer using their domain accounts.

So far we have tried VNC, Splashtop, teamviewer and screen-sharing in Skype for Business.

What is interesting is that this customers has a number of computers with Windows 10 and other operating systems that does not experience this problem. Other customers with the same OS does not have the problem. Has anyone experienced anything similar or have any tips on how to resolve this? I am guessing it is some kind of register setting that needs to be done.
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