asked on Windows 10 locks when remotely controlling it
Hi!
One of our customers have two computers running Microsoft Windows 10 Pro 10.0.15063. They are both joined to a Windows 2008 domain. For some reason, as soon as we connect to these computer remotely and take control (that is, using the mouse, pressing any keys, etc ), using any kind of remote connection software, they both immediately goes into lock screen. The user then has to type his password to unlock it and the computer then locks again. The two users are both local administrators on their computer using their domain accounts.
So far we have tried VNC, Splashtop, teamviewer and screen-sharing in Skype for Business.
What is interesting is that this customers has a number of computers with Windows 10 and other operating systems that does not experience this problem. Other customers with the same OS does not have the problem. Has anyone experienced anything similar or have any tips on how to resolve this? I am guessing it is some kind of register setting that needs to be done.
One of our customers have two computers running Microsoft Windows 10 Pro 10.0.15063. They are both joined to a Windows 2008 domain. For some reason, as soon as we connect to these computer remotely and take control (that is, using the mouse, pressing any keys, etc ), using any kind of remote connection software, they both immediately goes into lock screen. The user then has to type his password to unlock it and the computer then locks again. The two users are both local administrators on their computer using their domain accounts.
So far we have tried VNC, Splashtop, teamviewer and screen-sharing in Skype for Business.
What is interesting is that this customers has a number of computers with Windows 10 and other operating systems that does not experience this problem. Other customers with the same OS does not have the problem. Has anyone experienced anything similar or have any tips on how to resolve this? I am guessing it is some kind of register setting that needs to be done.
Windows 10SoftwareWindows OS
Last Comment
Seth Simmons
ASKER
It is unlikely a specific VLC setting since also other protocols have the same. Issue. Nothing shows up from antivirus scans or similar scans.
SOLUTION
THIS SOLUTION ONLY AVAILABLE TO MEMBERS.
View this solution by signing up for a free trial.
Members can start a 7-Day free trial and enjoy unlimited access to the platform.
Please let us know about the above suggestions. Also try updating Windows 10 to a current version.
ASKER CERTIFIED SOLUTION
THIS SOLUTION ONLY AVAILABLE TO MEMBERS.
View this solution by signing up for a free trial.
Members can start a 7-Day free trial and enjoy unlimited access to the platform.
ASKER
Hi all and thanks for your suggestions.
I have verified that changing the power options does not resolve the issue, and neither Intel AMT or IME is installed on the affected computers. I am currently waiting to see if disabling the firewall will resolve it. The computer is not with me so I can't check immediately.
I will check the local and domain policy tomorrow and let you know.
Once again, thanks!
I have verified that changing the power options does not resolve the issue, and neither Intel AMT or IME is installed on the affected computers. I am currently waiting to see if disabling the firewall will resolve it. The computer is not with me so I can't check immediately.
I will check the local and domain policy tomorrow and let you know.
Once again, thanks!
Can you please tell us what helped you?
ASKER
Hi all,
My user was extremely slow in his respone but finally I got an answer. It seems that the suggestions above solved the problem, so many thanks!
My user was extremely slow in his respone but finally I got an answer. It seems that the suggestions above solved the problem, so many thanks!
Please, close your question.
No comment has been added to this question in more than 21 days, so it is now classified as abandoned.
I have recommended this question be closed as follows:
Accept: Hello There (https:#a42394070)
If you feel this question should be closed differently, post an objection and the moderators will review all objections and close it as they feel fit. If no one objects, this question will be closed automatically the way described above.
seth2740
Experts-Exchange Cleanup Volunteer
I have recommended this question be closed as follows:
Accept: Hello There (https:#a42394070)
If you feel this question should be closed differently, post an objection and the moderators will review all objections and close it as they feel fit. If no one objects, this question will be closed automatically the way described above.
seth2740
Experts-Exchange Cleanup Volunteer
Checking the system, potentially here is something on the system run check on keyloggers, and similar issues.