One of our customers have two computers running Microsoft Windows 10 Pro 10.0.15063. They are both joined to a Windows 2008 domain. For some reason, as soon as we connect to these computer remotely and take control (that is, using the mouse, pressing any keys, etc ), using any kind of remote connection software, they both immediately goes into lock screen. The user then has to type his password to unlock it and the computer then locks again. The two users are both local administrators on their computer using their domain accounts.
So far we have tried VNC, Splashtop, teamviewer and screen-sharing in Skype for Business.
What is interesting is that this customers has a number of computers with Windows 10 and other operating systems that does not experience this problem. Other customers with the same OS does not have the problem. Has anyone experienced anything similar or have any tips on how to resolve this? I am guessing it is some kind of register setting that needs to be done.
Windows 10SoftwareWindows OS
Last Comment
Seth Simmons
8/22/2022 - Mon
arnold
If using Vic, make sure your setting is not to lock/blank the screen on the system.
Checking the system, potentially here is something on the system run check on keyloggers, and similar issues.
joebilek
ASKER
It is unlikely a specific VLC setting since also other protocols have the same. Issue. Nothing shows up from antivirus scans or similar scans.
I have verified that changing the power options does not resolve the issue, and neither Intel AMT or IME is installed on the affected computers. I am currently waiting to see if disabling the firewall will resolve it. The computer is not with me so I can't check immediately.
I will check the local and domain policy tomorrow and let you know.
Once again, thanks!
Hello There
Can you please tell us what helped you?
joebilek
ASKER
Hi all,
My user was extremely slow in his respone but finally I got an answer. It seems that the suggestions above solved the problem, so many thanks!
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Checking the system, potentially here is something on the system run check on keyloggers, and similar issues.