Will Dell PowerEdge T710 (Firmware 2.85 (Build 04)) work with VMware 6.0 update 3 (Build; 5050593)

I have 3 ESXi host servers that are running VMware 6.0 Update 2.0.  I need to update to VMware 6.0 Update 3 (Build: 5050593).

The reason i need to update to VMware 6.0 Update 3 is because 1 of the hosts is randomly stopping the 'hostd' process and VMware tech support is suggesting to upgrade to 6.0 Update 3 to fix this issue.

1.  We have 3 ESXi hosts (2 - HP ProLaint and 1 DEll T710)
2.  I have verified that all of the Hosts are compatible with VMware 6.0 update 3.
3.  I have verified with HP support that the HP ESXi hosts have the correct firmware service pack installed to work with VMware 6.0 update 3.
4.  I updated the Dell T170 firmware to 2.85 (Build 04) in June 2017.

Question1:
How can I make sure that the firmware on the Dell is compatible with VMware 6.0 update 3?  We do not have support with Dell for this server.  

Question2:  
Is there anyway to get chat support or does anyone know how to look up the firmware compatibility?
LVL 1
PkafkasNetwork EngineerAsked:
Who is Participating?
 
Andrew Hancock (VMware vExpert / EE MVE^2)Connect With a Mentor VMware and Virtualization ConsultantCommented:
The information will be listed in the HCL.

Check the VMware Hardware Compatability Lists HCL here

The VMware Hardware Compatibility List is the detailed lists showing actual vendor devices that are either physically tested or are similar to the devices tested by VMware or VMware partners. Items on the list are tested with VMware products and are known to operate correctly.Devices which are not on the list may function, but will not be supported by VMware.

http://www.vmware.com/go/hcl

On the HCL, it states

      Intel Xeon 55xx Series and Intel Xeon 56xx Series compatible with T710 for ESXi 6.0 U3.

Firmware verison  Dell Inc. 6.4.0

Question1:
How can I make sure that the firmware on the Dell is compatible with VMware 6.0 update 3?  We do not have support with Dell for this server.  

Consult HCL see above. Call Dell Support.

Question2:  
Is there anyway to get chat support or does anyone know how to look up the firmware compatibility?

Call Dell Support or see HCL.

Conduct your own tests ?
0
 
PkafkasNetwork EngineerAuthor Commented:
Is there a way to get free chat support for the Firmware question?

or will we need to place a charged call?   What do you think?  Dell T710 is supported and the firmware is up to date, how can I verify?

Will I need to contact Dell Support to be sure?
0
 
Andrew Hancock (VMware vExpert / EE MVE^2)VMware and Virtualization ConsultantCommented:
The HCL states Firmware 6.4.0 is supported.

I cannot comment on Dell Support Procedures.

If they currently will not support you, and want to charge you then you have your answer.
0
Worried about phishing attacks?

90% of attacks start with a phish. It’s critical that IT admins and MSSPs have the right security in place to protect their end users from these phishing attacks. Check out our latest feature brief for tips and tricks to keep your employees off a hackers line!

 
PkafkasNetwork EngineerAuthor Commented:
I do not see the firmware 6.40 listed; but, do you mean the BIOS version?

With Idrac, I see

BIOS Version       6.4.0       
Firmware Version       2.85 (Build 04)
0
 
PkafkasNetwork EngineerAuthor Commented:
I think we are good to go.  If BIOS = 6.40,

I just wish to know how yo got that information from the VMware Compatibility Guide, http://www.vmware.com/go/hcl

I do have a Dell T610 (for Disaster Recorvery) that has the same firmware and BIOS as the Dell T710.  If VMware 6.0 update 3  (Build; 5050593) works well on the Dell T610 then the Dell T710 should be fine.
0
 
Andrew Hancock (VMware vExpert / EE MVE^2)VMware and Virtualization ConsultantCommented:
Yes, BIOS.

That's the tested BIOS in the HCL, which is compatible, you should have no issues with 6.0 U3.
0
Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

All Courses

From novice to tech pro — start learning today.