troubleshooting Question

When an email is attached to another mailbox it shows old contact information in exchange, sharepoint, and skype

Avatar of Crossroads305
Crossroads305 asked on
ExchangeMicrosoft SharePointSkype
4 Comments1 Solution178 ViewsLast Modified:
Hi,
We've recently noticed a problem that started happening.
We have former employees who's emails are attached to another users mailbox so that they can get the emails the former employees. Because our policy states that their mailboxes must be removed and archived.

The users will turn into the former employee in Skype, and Exchange, even though the email used is the correct email. while in SharePoint if you hover over them it shows the proper user name but the contact is the other users information.

Is there anyway to fix this? we have tried applying patches and updates. It might have been happening before but recently we have had a lot of departures.
ASKER CERTIFIED SOLUTION
Jason Crawford
Transport Ninja

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