Link to home
Start Free TrialLog in
Avatar of QPR
QPRFlag for New Zealand

asked on

Windows colour settings since update

A few days ago Windows did some updates and ever since I have been going round in circles trying to undo the damage.
This is a Windows 10 (home) PC which has a Intel(R) HD Graphics 630 on board GPU and a dedicated AMD Radeon (TM) RX 480 graphics card.
Before the upgrade all was perfect, images, video, icons, gaming was crystal clear. Since the upgrade everything has taken on a dark/dim theme and when I play my game it is night! (this game has no night).
I have gone on a massive merry-go-round of installing all AMD drivers, reinstall all AMD drivers, creating an AMD profile for the game, checking Windows settings to ensure resolutions, brightness, contrast, themes are all as they should be.
I have changed every known setting from eco friendly to burn the world. I have done a system restore (which did nothing) and allowed updates to run again. I have changed reg keys to stop windows automatically doing driver updates during windows updates. I have confirmed through the AMD/Radeon utility that my dedicated graphics card is the primary source. I have googled this to the moon and back. Is there ANYTHING I could have missed? System restore only seems to want to let me go back a couple of days so I am guessing that the install of the "features update" for windows was a line in the sand update?
Avatar of Ramin
Ramin

Go to device Manager.
Click on your Display Driver and expand it.
Right click on your Display driver and select Update driver software.
Click Browse my computer for driver software.
Click Browse button, then type C:
Choose your old display driver version before the Windows update.

Or first Restore your PC to a date before Windows Update. then let Windows update to update and then try above steps,
Avatar of QPR

ASKER

Already tried the driver step and there is no restore point prior to the “features” update
ASKER CERTIFIED SOLUTION
Avatar of Ramin
Ramin

Link to home
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
Start Free Trial
Avatar of QPR

ASKER

Well that's done something.
Ran that and when it finished my desktop wallpaper suddenly looked "normal".
I launched my game and got a ton of errors (none of them human) and when it finally crashed it asked if I'd like to try again using directX9 rather than 11 because the DirectX client had crashed. I said no.
I went to device manager and saw the usual intel onboard under display adaptors but instead of also seeing the Radeon RX I now see Microsoft basic display adaptor - which is to be expected.

I have now just run radeon-crimson-relive-17.11.4-minimalsetup-171128_web
It got most of the way through but has now also crashed. The error report takes me here
http://support.amd.com/en-us/kb-articles/Pages/KB1603.aspx

I will try the clean utility again and try the previous AMD drivers (prior to 17.11.4) and report back
Avatar of QPR

ASKER

Seems I made the basic error of not rebooting between the clean up utility removing everything and the drive package installing (either that or selecting to install something called "AMD ReLive" (??) made all the difference.
Anyways, the card again shows in device manager. The Radeon settings for my monitor show the dedicated card as the primary source, my colours are once again beautiful and best of all my game does not crash and is once again playable!
Makes me wonder if not rebooting was my problem on day 1!
But either way, many thanks for the help. I am up and running again!
You're welcome and I'm glad I could help.
Avatar of QPR

ASKER

And now when I turn the PC on the next day it has reverted back again :(
it has compatibility issue with latest version of Windows Update driver.
You can't stop Windows 10 to install that Display Driver update but follow the below to fix the issue.

Go to device Manager.
 Click on your Display Driver and expand it.
 Right click on your Display driver and select Update driver software.
 Click Browse my computer for driver software.
 Click Browse button, then type C:
 Choose your AMD display driver  before the Windows update.
Avatar of QPR

ASKER

Thanks, I believe this issue is down to the fall creators update which was installed 4 days ago.
If I rollback to the previous version then everything is fine. But because this is Windows Home it instantly starts delivering Update 1709 again!
As I type this Windows Update is sitting at "restart windows to complete installation of 1709 - ugh!!
I have set my wi-fi connection to metered (found this via google for a way to stop auto updates) even though the PC is hardwired to the router. So I guess when I reboot - the 1709 update will continue to install, I'll need to roll back once again and hopefully the metered connection hack will stop the update auto installing in future - although if it has already done the download part of the update - maybe not!

I have an MSDN subscription and I'm wondering if upgrading to Pro (is free for me) might help. Windows Home came OEM with this PC