Printer Installation for Win 10x64

Does anyone have a work around for a Printer install into Windows 10?
HP 6830 All-in-one, was working fine. Then printer function stopped.
I've uninstalled and re-installed, and used HP tools but all I get is a driver problem is preventing installation.
I took the printer to a Notebook running Win10x64, it installed and ran flawlessly.
Cannot make it work on the original computer.
Frank DiPiazzaPresidentAsked:
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Zaheer IqbalTechnical Assurance & ImplementationCommented:
Have you done a full driver cleanup ?
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JohnBusiness Consultant (Owner)Commented:
I use an HP 8610 on Windows 10.

A. Clear the Print Spooler.

Right-click “Command Prompt” and select “Run as administrator“.

Type net stop spooler then press “Enter“.
Type del %systemroot%\System32\spool\printers\* /Q then press “Enter“.
Type net start spooler then press “Enter“.
The print queue on your Windows should now be cleared.

B. Delete (remove) the Printer from Devices and Printers. Make sure the printer is gone.

C. Remove all HP Printer apps ( basic, help, and more) from Programs and Features.

D. Go to Printer Server Management, Drivers tab and remove the HP 6830 driver.

Now restart the computer, download the newest Windows 10 driver and install it again. Does it install?
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arnoldCommented:
What preceded the uninstall attempts? Try driver updates, using Windows update.

While sone have the opinion if something does not work uninstall and reinstall may work..
I'm of the opinion unless and until the cause for the issue is identified taking any action just for the sake of doing something often has the opposite result.
The type of printer setup, network, wifi, USB?
Network/wireless confirm the Ip of the printer in the mode you are accessing it.
If USB, was the printer recently connected/reconnected?
Test the USB post, move to another, use hp tool to scan for the printer.....
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James BunchSystems EngineerCommented:
OP: @John Hurst has just about the best solution in most cases and typically is the cure all. The only thing I may offer as some side advice is if what he suggested does not work you can try to install a universal print driver from a printer in the same family as that device. You may be getting a bad driver from the vendor and can either get a Universal driver or previous version driver of the same model.
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RaminTechnical AdvisorCommented:
I've uninstalled and re-installed, and used HP tools
Did you try  the HP Print and Scan Doctor (PSDR) ? if no try it.
http://ftp.hp.com/pub/printers/hppsdr/HPPSdr.exe
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nobusCommented:
probably a windows update caused this - i've had it happening too
reinstalling did work in my case
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Frank DiPiazzaPresidentAuthor Commented:
This printer was working fine, on a USB port.
It won't install a working printer using either USB (or a different port), nor will it work WIreless.
It says Driver issue, but it Was Working. I downloaded the latest software, but it is from 2015. A firmware update is from Oct 2017, but I haven't done that yet.

An update seemed to be suggested as the cause. and I've already done a System Restore. I've uninstalled and installed all the HP drivers and software for the printer,  several times.

The printer did install on a notebook, without incidence.

I will try John Hurst's suggestion to kill the spooler...
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arnoldCommented:
Often, USb and networked printers, often should be either installed as network printers or USB/local printers. the install of both had unexpected issues.

printer properties, advanced, try switching the drivers listed there or use a new driver.....
Check whether the mode of operation is the issue. a USB printer, moving to a different port. if network, check the ports tab......
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Frank DiPiazzaPresidentAuthor Commented:
Mr. Hurst,

I am getting the same results, after applying your suggestion. I was unable to find the Printer Server Management software on this PC. It is a stand alone, trying to connect to the USB port of the printer. Tried Wireless too, same results.
results during the install of HP 6830Properties says, requires further installation. Sadly, I don't know what to do from here.results during the install of HP 6830Printer not available, but the scanner works. No queue listed for the HP 6830, the Manage button gives me scanner info.Printer appears, but not usable.Properties says, requires further installation. Sadly, I don't know what to do from here.
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JohnBusiness Consultant (Owner)Commented:
When you open Devices and Printers, click once on a printer. This will cause a new menu item to show up "Printer Server Properties"  Click on that menu and when it opens click on the Driver tab. This will show you the drivers.

Remove the Printer first, uninstall the Printer packages, then after the first two, remove the driver.

Then unplug the printer, restart, install the most current printer package and wait until it tells you to plug in the printer.
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Frank DiPiazzaPresidentAuthor Commented:
I'm wondering if this started the problem. Installed this update automatically: Windows 10 Version 1703 for x64-based Systems (KB4049011)

I'll run through your suggestion, but I'm pretty sure I've done this a few times. Thank you for your quick reply, as I'm on site currently.
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JohnBusiness Consultant (Owner)Commented:
My printer (a bit different than yours) worked on V1703 and now works on V1709.

If completely removing the printer and installing again does not work, Windows 10 may have passed it by.
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Frank DiPiazzaPresidentAuthor Commented:
I've tried to remove the Win 10 Updates, back to when I think the trouble started, but I can not remove one of the updates. The uninstall option isn't available.
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Frank DiPiazzaPresidentAuthor Commented:
I bought another printer. HP 4520, scanner/Printer. I installed it via wireless, it installed successfully, and printed a congrats page with printer email address. It doesn't print now, but the manager and the Queue is present.

I connect the original printer HP 6830 (wireless), and it installed ok. I now have a Queue and Manager, the Queue was missing before and I couldn't get it to install. However, I still cannot print to that one either.

When I print a test page, it shows up in the Queue, says printing, and as if it did print, finishes by deleting the print job from the Queue. No print. Both printers react the same way.

Printer drivers are the latest.
It acts like the print job is going to a bit bucket, and not to the printer. The ip addresses of the printers are correct.
Troubleshooter reports no problems.
Any ideas?
How can I verify that the spooler is doing it's job properly, and routing the data to the printer ports established?
I'd love to test by printing direct, but the USB connection didn't print either.
Something Must be broken in Windows 10, print routines.
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JohnBusiness Consultant (Owner)Commented:
Can you try the HP 4520 on another Windows 10 computer?  

I wonder if something is wrong in your computer with the USB structure.
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Frank DiPiazzaPresidentAuthor Commented:
I was able to make the HP6830 work on a notebook running Windows 10.

I just shared both printer, and mapped them using net use for LPT1  to the hp6830, and LPT2 to the HP4520.
Then it entered through CMD, dir > lpt1, and it printed my directory on the hp6830, BUT, dir > LPT2 does nothing, except the printer knows it should have been printing because I get a message about closing the paper catcher AFTER printing has finished.  The catcher never deployed, and it doesn't print.

I still cannot print to either printer from Windows 10, but like I said above, both printers now appear in the Queue and device manager.
Previously  (BEFORE installing the hp4520, I could not get the hp6830 to establish an entry in the Queue.
Device manager showing printers.
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Frank DiPiazzaPresidentAuthor Commented:
The problem is NO DOUBT in Windows 10, and it is surmised it happened after a windows update. Can't delete the updates now.
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JohnBusiness Consultant (Owner)Commented:
I was able to make the HP6830 work on a notebook running Windows 10.

So then there must be some issue with the computer that cannot print.
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JohnBusiness Consultant (Owner)Commented:
I am not have issues with any of my own or client Windows 10 machines V1709 not being able to print to a variety of HP and Xerox printers.

Maybe do a non-destructive Repair Install of the problem computer.
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Frank DiPiazzaPresidentAuthor Commented:
Is that possible with this forced upgrade to Windows 10.
They had a Windows 7x64 machine, and Microsoft forced the update to 10, and they waited too long to tell me, so I wasn't able to uninstall 10 in time.

They have no Windows 10x64 discs. I'm beginning to consider a factory reinstall of their system. The hours invested in this could have bought a new computer and printer. Sad, really. The factory reinstall would take them back to Windows 7x64 Pro.

Can you direct me on how to do a NON-destructive repair?
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JohnBusiness Consultant (Owner)Commented:
Upgrades from Windows 7 were far from perfect.

Try the Repair Install and Keep Everything.

Go to the Media Creation Link
https://www.microsoft.com/en-us/software-download/windows10

Windows 10 is running, so click on the Download button (not Upgrade Button, select Open (Run) but NOT Save. Allow the program to run. Allow drivers to update. Then select Keep Everything.

If the repair above does not work, then back up everything, go to the same link and then Keep Nothing (essentially a fresh install)

Windows 10 is running so the licensing is in the Microsoft Licensing Server. No need for media at this point.
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Frank DiPiazzaPresidentAuthor Commented:
I'm going on site to try these repairs/reinstalls of Windows 10 today. OR, I'll try to take it to factory, Windows 7 Pro, as delivered.
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PberSolutions ArchitectCommented:
No comment has been added to this question in more than 21 days, so it is now classified as abandoned.

I have recommended this question be closed as follows:

Not enough information to confirm an answer.

If you feel this question should be closed differently, post an objection and the moderators will review all objections and close it as they feel fit. If no one objects, this question will be closed automatically the way described above.

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Frank DiPiazzaPresidentAuthor Commented:
Thank you for you help. You seemed to guide me along, but the final solution was to restore to Factory, and Windows 7.
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