Why would a video not work for a certain computer on a website

In our office the website https://barefruit.com.au/ is working for everyone except one computer user.  A Mac.  No watter what browser used, the video doen't play, just an image.

Can anyone give me an idea as to why this might be happening?
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Amanda WatsonWeb DeveloperAsked:
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Tom CieslikIT EngineerCommented:
It looks like this website is using silverlight.
There is known issue with silverlight video for Mac and you can try to diagnose issue using Microsoft advise

https://support.microsoft.com/en-us/help/981760/silverlight-for-mac-is-not-being-recognized-or-you-are-continually-pro
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Amanda WatsonWeb DeveloperAuthor Commented:
Thanks so much for your time
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Tom CieslikIT EngineerCommented:
You are very welcome Amanda :)
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