exchange , backup

we are getting below error when we run full back up from commvault.
incremental are successful.

“[CsExchangeShadow::BackupFile]: Error reading file \\?\GLOBALROOT\Device\HarddiskVolumeShadowCopy109\DB\kE.DB06.edb”

vssadmin list writers shows no issue
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RoninConnect With a Mentor Commented:
You should post the error message from the Exchange server's event log as well.
Switch the Exchange database experiencing the issue to circular logging, dismount, re-mount. Switch the setting back, dismount, re-mount.
Run backup.
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