Citrix disconnects daily on WYSE ThinOS clients ...

We are currently running a hybrid Citrix environment consisting of XenApp 6.5 ( 80 servers; Windows 2008 R2 ) & XenApp 7.12 ( 60 PVS servers; Windows 2012 ) with Storefront 3.9, NetScaler v12 and Dell WYSE thin clients running ThinOS firmware versions 8.3 and 8.4. We are only utilizing Citrix for application virtualization ( not VDI ).

We are seeing mass Citrix disconnects daily on the thin clients approximately the same time BUT not always the same thin clients. I do not believe this to be a Dell issue but I have checked my timeouts in Storefront & server ICA connections and haven't found anything that would result in this behavior.

Can someone point me in the correct direction or is/has also experienced this issue?

Forgot to mention, the thin clients are only displaying a tracking board with no human interaction what-so-ever ( possibly idle sessions ).

Thank you much.

Chris
Chris StackAsked:
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Sekar ChinnakannuStaff EngineerCommented:
Did you checked in network side?? Also try to trace the traffic for specific time and check any maintenance tasks are running...
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Chris StackAuthor Commented:
Will need to have the network team set up a schedule and monitor for a few days.
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Sekar ChinnakannuStaff EngineerCommented:
Requested Expert to check network config, If still need more details he can object.
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